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English
Appendix
Troubleshooting
The tables below summarise issues that may be experienced with this instrument, explaining the typical cause(s),
and recommended solution(s).
Power
Issue
Possible Cause and Solution
Page no.
This instrument does not turn on.
Check that the power cable is firmly attached to this instrument, and
connected to an AC outlet.
Sound
Issue
Possible Cause and Solution
Page no.
This instrument is turned on, however
no sound is produced when the keys are
pressed.
Check that the MASTER VOLUME knob is not set to the lowest position.
Check that a pair of headphones (or headphone adaptor plug) are not
connected to the PHONES jacks.
The sound distorts when playing at very
loud volume levels.
Check that the MASTER VOLUME knob is set to an appropriate level,
reducing the volume if excessive distortion is heard.
Strange sounds or noises are heard when
playing with piano sounds.
This instrument attempts to reproduce the rich variety of tones created by
an acoustic grand piano as accurately as possible. This includes various
resonances, noises, and other subtle characteristics that contribute to the
overall piano playing experience.
While these additional tones are intended to enhance the realism of this
instrument, it is possible to reduce their prominence, or disable the effects
altogether using the settings in the Virtual Technician menu.
–
The top 18 notes of the keyboard sustain
for longer than neighbouring notes, even
when the damper pedal is not pressed.
This is the correct behaviour, and intended to reproduce the undamped
notes (typically the top two octaves) of an acoustic grand piano.
–
USB (memory device)
Issue
Possible Cause and Solution
Page no.
A USB memory device is not detected,
cannot be saved to, or does not appear
to function when connected to the “USB
to Device” port.
Check that the USB memory device is formatted to use the FAT/FAT32
filesystem, and not set to “Write Protect” mode.
–
Disconnect the USB memory device, turn this instrument off then on, then
reconnect the USB device. If the USB device still does not function, it may be
damaged or incompatible. Please try using a different USB device.
–
This instrument pauses briefly when
connecting a USB memory device.
This is recognised behaviour when using large capacity (e.g. 8GB+) USB
memory devices.
–
