Katalyst asurion uBreakiFix Fixture, Manual, Page: 3 / 33

uBreakiFix Fixture Install & Maintenance Guide
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RECEIVING FREIGHT, CONT.
FURTHER MEASURES THAT MAY HELP IN THE CLAIM PROCESS
• Take photographs of the damaged goods while still on the carrier’s truck, if obvious mis-handling is evident.
• Send the photos to your Katalyst contact person via email.
• Call Katalyst immediately, preferably with the driver still present.
• Keep a copy of the BOL noting the damage with the driver’s signature.
• Keep all crating and packaging material with the damaged item(s) for inspection by the company’s claim
inspector until told by Katalyst or the carrier to return or dispose of the item(s).
• Claims not reported within 7 calendar days may not be honored.