Katalyst asurion uBreakiFix Fixture, Manual, Page: 2 / 33

uBreakiFix Fixture Install & Maintenance Guide
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RECEIVING FREIGHT
RECOMMENDED RECEIVING PROCEDURE:
The National Claims Council Regulations specify that you must:
• Any and all shortages or damaged items must be written down on the BOL. Note the item(s) that are
visibly damaged or missing on the BOL before you sign it. Then email your representative at Katalyst, or
call (816) 221-0121 to report the problem.
• Open cartons or containers of glass or other items if there is the slightest doubt that the merchandise
could be damaged (concealed or not). Any damage must be noted on the BOL or the liability to prove the
damage was done by the delivering carrier is your responsibility.
• Do not be intimidated by the driver. They cannot leave until the BOL is signed (regardless of how much of
a hurry they are in, etc.).
• If unsure, always sign “subject to count and inspections”.
– In the event of concealed damage (goods found
damaged in otherwise intact packaging), you must immediately document and photograph the packaging and
the damage. Call to report the problem, then email the photos and document
the damage with Katalyst. If we prepaid the freight with the carrier, we will begin the concealed damage
claim. Concealed damage claims must be reported to Katalyst within 7 calendar days. Remember, at this
point, you signed the BOL free and clear, or possibly “subject to count and inspection” so the sooner you can
inspect the goods and report any concealed damage, the better the chances of collecting on the claim. Claims
not reported within 7 calendar days may not be honored. Please ensure to check all TVs and electronics within the 7
day timeframe for any concealed damage.
Under the terms of our conditions of sale, most orders are shipped F.O.B. Factory. Manufacturer’s that ship F.O.B.
Factory assume no responsibility and make no allowance for delays, loss or damage from any cause after goods
have been delivered to or picked up by transportation companies.
As the receiving agent for shipments, your signature on a delivering carrier’s freight Bill of Lading (BOL) constitutes
acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all
practical purposes, waiving “our” mutual right to collect on a damage claim no matter if the damage is visible or
“concealed”. Remember once you sign, the goods and the responsibility are yours!