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10. WARRANTY
10.1 Serial Number
To ensure after-sale service and warranty, please record and fill in the serial number
which can be found on the frame.
Model
SME series
Serial Number
10.2 Warranty Policy
10.2.1 Contents and Duration of Warranty
Repair will be provided free of charge if the problems are due to manufacturing or
defective components within the warranty period (a repair of this kind will hereafter
be called warranty repair).
Warranty repairs can be performed by authorized Karma wheelchair dealers only.
Karma is not responsible for the transportation costs for repair and replacement.
Replaced parts will be the property of Karma.
10.2.2 Items Not Covered by Warranty
Irregularities that do not affect function and safety of product.
Damage resulting from normal wear and tear.
Problems arising due to lack of basic maintenance and self-inspection.
Damage resulting from use not following operation guidelines.
Installation or use of parts not manufactured by Karma.
Damage resulting from use in unsuitable environments.
Any addition, modification, or alteration not authorized by Karma.
Damage resulting from external factors such as chemicals, oil, debris, etc.
Natural disaster.
10.2.3 Karma is Not Responsible for The Following Costs
Replacement or refill of consumable parts, oil, lubricant.
Inspection, adjustment, cleaning, etc.
Karma designated self-inspection costs.
10.2.4 Responsibilities
10.2.4.1 The Responsibilities of the User
Fully adhere to operation guidelines set forth in this owner
’s(manual).
Perform self-inspection and basic maintenance.
Keep a record of self-inspections and basic maintenance.
Not permit any alteration, addition, or modification or use of parts not manufactured
by Karma.
Thoroughly read and understand this owner
’s(manual).
10.2.4.2 The Responsibilities of the Dealer
Follow this owner
’s(manual) and educate user about product operation and basic
maintenance.
Verify whether or not conditions of warranty have been met.
Provide relevant warranty information and recommendations for improvements.
10.2.5 Stipulations
Consumables such as tyres(tires), front castors(casters), seat cushions, backrest
cushions, etc. are not covered by the warranty.