Frequently Asked Questions
63
5. The product works correctly using a test virus (see section 4.5 on
page 49).
If the test virus is not recognized as an infected object, it is probably loaded
from the local cache of your browser. In this case, run a browser command
that forcedly loads files from the server bypassing browser cache.
If the issue is not solved after you performed the steps above, please contact
Kaspersky Lab Technical Support.
Question: What are the hourly updates for?
A few years ago viruses were transmitted on floppy disks, and adequate
computer protection could be achieved by installation of an anti-virus
program followed by rare updates to its anti-virus database. However,
recent virus epidemics spread around the world in several hours, and
anti-virus protection with old database may be helpless against a new
threat. In order to resist new viruses, you should update the anti-virus
database on a daily basis.
Each year Kaspersky Lab increases the frequency of its issued updates
to the anti-virus database. Currently it is updated every hour.
Updating of the Anti-Virus application modules is an additional feature
that allows both correction of discovered vulnerabilities and addition of
new functions.
Question: The anti-virus database is not updated. Why?
To find out the reason why the database is not updating, first enable the
Debug
diagnostics mode for all categories of the
System management
and
Database updating
subsystems on the
Diagnostics
tab (see Fig-
ure 34). Then, manually start updating and, after updating completes,
analyze the application log (see section 4.6.1 on page 50).
If the application is configured to download updates from the Internet,
the reason might be that connection to the update server cannot be es-
tablished. In this case, the application log contains records on unsuc-
cessful attempts to connect to the server or on connection time-outs.
Check updating settings and ISA Server settings in the following order:
1.
Define the method for downloading Kaspersky Anti-Virus updates:
a. local proxy of ISA Server
b. another proxy server (or retrieving updates without a proxy
server)
This information is displayed in the
Settings for updating from Internet
dialog
box .
2.
If a local proxy of the ISA Server is used: