Appendix A
49
Look for the
kavmailmonitor
module in the task list that will appear on your
screen. If this task is missing, try to launch it manually by entering:
load kavmailmonitor
If the task has not launched after that, send a message with problem description
to the Technical Support service.
Question: The settings are selected so that infected objects attached to
mail messages are deleted. However, messages are still delivered with
the attached file. Why?
The architecture of Lotus Notes/Domino does not allow deletion of an entire
attached file. However, if the administrator selected deletion of infected attached
objects in the settings of Kaspersky Anti-Virus, any infected attachment will be
replaced with an attachment template. Attachment template is a text file
kavdummy.txt
included in the application distribution kit and located in the
Domino
folder of the installed server. The file is added to the folder during
Kaspersky Anti-Virus installation and contains the word
EMPTY
by default.
Question: My Anti-Virus does not work.
What should I do?
We recommend that you contact the dealer you purchased Kaspersky Anti-Virus
from or send a message to the Technical Support service.
