Helpful Hints
1.) If you experience an error in duplication, (after checking the media type), it is advisable to run
the Speed Test. If this does not help, there is a good chance that the error is either in the media
type or the information being copied.
2.) Not all types of DVD formats are supported by this DVD-Duplicator due to a variety of factors.
If you experience problems with a specific disc or DVD format, try duplicating a simple audio CD
or data CD. If this works, there is a good chance that there is an incompatibility issue between the
duplicator and media you are attempting to copy.
3.) There may be inconsistencies in duplication according to the way a master is created (for
example a hybrid DVD with different burning methods or types of formats (not simple file
extensions). If this is the case please attempt to recreate the master as source/disc at once and
retry the duplication.
Warranty
This product carries a *1 year limited warranty on the case, controller and all internal
components. Kanguru Solutions is not responsible for any damages incurred in the shipping
process. Any claims for loss or damage must be made to carrier directly. Claims for shipping
errors should be reported to Kanguru Solutions within three (3) working days of receipt of
merchandise. Please refer to the RMA Procedure section of this manual if your duplicator needs
servicing.
*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.
Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the
customer is responsible for shipping both ways.
RMA Procedure
All Duplicators being serviced must be packed in the ORIGINAL PACKAGING. If you do
not have your original packaging, you can purchase replacement packaging for $45.00
from Kanguru’s Tech Support Department. Kanguru Solution’s warranty will not be
honored in the event that a duplicator is received improperly packaged, altered, or
physically damaged.
•
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers
are valid for 30 days upon assignment. Any return without a valid RMA number will be
returned to the customer at their expense.
•
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping.
Kanguru Solutions is not responsible for if the package is lost or damaged in transit. We
suggest using a shipping company that utilizes a “tracking” feature to verify “proof of
delivery.” The customer is responsible for shipping charges when returning a product.
Shipping back to the customer is covered by Kanguru Solutions during the first 90 days of
purchase.
After 90 days of purchase the customer is responsible for shipping both
ways.
