KanexPro HDSC51HDBT, User Manual

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Compact Scaler Switcher (with PoE)
9. After-sales Service
1) If there are any operational problems with the unit, please refer to this manual.
Shipping costs for warranty repair are the responsibility of the end user.
2) You can contact us via email at Support@KanexPro.com . Please include the
following information:
l Product version and name.
l Detailed failure situations.
l The formation of the cases.
3) We offer products with a 3-year warranty , which starts from the first day of purchase
date of the product (The original purchase date on your invoice).
4) Repair and replacement service is not provided if one or more of the following
conditions is met:
l
The unit is beyond the warranty.
l
Damage due to incorrect usage.
l
Damage due to assembly or maintenance by non-authorized personnel.
l
No certificate or invoice as proof of warranty.
l
The product model shown on the warranty card does not match the model of the
product for repair.
l
Damage caused by force or abuse
l International Shipping not covered, customer has to pay for shipping.
10. Warranty
KanexPro® warrants that (a) its products (the “Product”) will perform greatly in
agreement with the accompanying written materials for a period of 36 months from the
date of receipt (3 years) and (b) that the product will be free from defects in materials
and workmanship under normal use and service for a period of 3 years.
B. CUSTOMER REMEDIES
KanexPro’s entire liability and Customer’s exclusive remedy shall be, at KanexPro
option, either return of the price paid for the product, or repair or replacement of the
Product that does not meet this Limited Warranty and which is returned to KanexPro
with a copy of customers’ receipt. This Limited Warranty is void if failure of the Product
has resulted from accident, abuse, or misapplication. Any replacement Product will be
warranted for the remainder of the original warranty period of 3 years, whichever is
longer.