21
Troubleshooting Guide
Problem
Possible Cause or Solution
Coffee not extracting
• Machine is not turned on or plugged in
• Water tank is empty
• Selector control not in 'ESPRESSO'
mode
• Coffee grind is too fine
• Too much coffee in the filter
• The filter is blocked
• Excessive tamping
Coffee runs out too quickly
• Coffee grind is too coarse
• Incorrect quantity of coffee in the filter basket
• Not firmly tamped
Coffee runs too slowly
• The water tank is empty or low
• Coffee grind is too fine
• Machine is blocked by scale build up
(see 'Decalcifying the machine' on page 20)
• Too much coffee in the filter basket
• Excessive tamping
Coffee runs out around the
edge of the filter holder
• Filter holder is not inserted in the brew head properly
• There are coffee grounds affecting the sealing around the
filter rim
Coffee is too weak or watery
• Coffee grind is not fine enough
(use coffee ground for espresso machines)
• Not enough coffee in the filter
• Incorrect quantity of coffee in the filter basket
• Not firmly tamped
Coffee is too cold
• Machine not preheated.
• Cups not preheated
• Milk not heated enough (if making a cappuccino or latté)
refer to Milk guide
No crema
• Coffee grind is too coarse.
• Not enough coffee in the filter.
• Incorrect quantity of coffee.
• Not firmly tamped.
• Coffee is not fresh.
No steam is generated
• Machine is not turned on.
• Water tank is empty.
• Selector control not in ‘Steam’ position.
• Steam wand is blocked (see 'Cleaning the steam wand and
froth enhancer' on page 18)
