APPENDIX C: Guarantee
C3
12.
With any on-site service (only in BENELUX countries) by Kal-fire
during the guarantee period, the guarantee documents (Appendix
C1 and the dated proof of purchase) must be handed over.
13.
For service carried out on site, outside the guarantee period,
material costs, labour hours and call out costs will be charged.
The guarantee does not apply:
1.
If faults do not, or only partially, comply with the points mentioned
above.
2.
If the fireplace has been modified in any way, without the permission
of Kal-fire.
3.
If the fireplace is transported without adequate packaging and
protection.
4.
If the fireplace changes ownership.
5.
If the installation and/or operating instructions given by the
manufacturer have not been followed.
6.
If damage is caused by external causes (jolts, lightning, falls, flood,
overheating of the fireplace) during transport, storage or assembly.
7.
In the event of incorrect treatment, improper and poor use and/or
neglect of the appliance.
8.
If repairs or supplies of separate parts have been carried out by
another manufacturer or a dealer not authorised by our company.
9.
In the event that the proof of guarantee and the original and dated
proof of purchase cannot be presented, and / or when the particulars
on the proof of purchase have been tampered with (date deleted,
made illegible, changed etc.).
