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7. Failure List & Troubleshooting

7.1. 

Failure Handling

Issue

Possible cause

Related components

Solution

Unit tripped when 
powered on

Short circuit

Terminals Relays

 

Contactors cables

Check all the components’ connection 
Check relays and contactors whether are broken 
Disconnect  the  electronic  components  one  by  one  

and powered  on  to  find  the problem

Display cannot get 
power

Cables has disconnected 
The power input cable is 
mis-connected

Display cable Power input cable

Check the display cable 
Check the power cable 

Check the 3-phase power cable whether connected in 

right phase sequence

Cannot start up the unit

The unit have error Cables 
has disconnected

Display Cables

Check the display whether shown error Check the cable 

Reconnect the power cable and check if it works

Display cannot work

The display has been 
locked The display is 
broken

Display

Check the display whether shown locked icon 
Check the cable 

Reconnect the power cable and check if it works

Heating effect is not 

good

The compressor running 
low frequency The  fan  
is not running  or  speed  
is  too low 
Leakage problem

Compressor Fan 

Refrigerant system

Check the compressor frequency Check the fan speed 

Check the exhaust temperature and low pressure

Shut off while didn’t 

reach the target 
temperature

Temperature limit 

(according to ambient 
temperature)

Control logic

Check the parameters

The evaporator has too 
much frost   and   cannot   
defrosting cleanly

Fan blade or motor issue 
EEV step is not suitable 

Refrigerant amount issue 

Parameter issue

Parameters Fan EEV 

Refrigerant system

Check the defrosting parameters Check the compressor 
frequency Check the fan speed 

Check the exhaust temperature and low pressure

Abnormal noise

Screws issue 
Fan blade or motor issue 
Compressor issue Compo-
nents have collision

Screws Fan 

Compressor 

Other components (tubes, cables)

Check the screws 
Check the fan blade and motor Check the compressor 
Check other components

Summary of Contents for KHX-14PY3

Page 1: ...OWNER SMANUAL AIR TO WATER HEAT PUMP EN R290...

Page 2: ......

Page 3: ...ENNY TYPU SPLIT Instrukcja obs ugi Dzi kujemy za wyb r naszego produktu Dla zapewnienia prawid owej obs ugi zapoznaj si z instrukcj i przechowuj j do wykorzystania w przysz o ci W przypadku zagubienia...

Page 4: ...Content 1 Preface 5 2 Safety Instructions 6 3 Features 9 4 Unit Dimension mm 10 5 Parameters 11 6 Display Operation Guide 12 7 Failure List Troubleshooting 23...

Page 5: ...tions are adhered to at all times to keep the warranty The unit can only be opened or repaired by a qualified installer or an authorized dealer Maintenance and operation must be carried out according...

Page 6: ...der stand the following information correctly Mark Notes Icon Notes Mark Meaning A wrong operation may lead to death or grievous injury on people A wrong operation may lead to harm to people or loss o...

Page 7: ...rong or strange smells the power supply needs to be shut off to stop the unit Continue running may cause short circuit or fire Move and Repair Meaning Entrust When the heat pump needs to be moved or i...

Page 8: ...ANNOT be installed near the flammable gas Once there is any leakage of the gas fire may occur Fix the unit Make sure that the basement of the heat pump is strong enough to avoid any decline or fall do...

Page 9: ...pump Centralized controlling system can control several units by PC 3 2 Nice Appearance The heat pump is designed with beautiful looking The monoblock one has the water pump included which is very ea...

Page 10: ...nsion mm 4 1 Models KHX 14PY3 4 2 Models KHX 16PY3 Power line Power line Signal line Signal line Water outlet 1 Water outlet 1 238 363 928 458 540 500 125 1287 1250 975 216 Water inlet 1 Water inlet 1...

Page 11: ...put Range kW 1 27 4 65 1 90 7 10 Hot Water Current Input Range A 2 4 8 21 3 4 12 5 Max Power Input kW 5 3 9 Max Current Input A 10 5 15 8 Water Flow m3 h 1 7 2 9 Refrigerant Proper Input kg R290 0 85k...

Page 12: ...12 6 Display Operation Guide 6 1 Main Interface Display and Function 1 Power on Interface 2 Starting up Interface 13 12 11 10 9 8 7 14 15 6 5 4 3 2 1...

Page 13: ...er tapping this icon 9 is defrosting icon It will display in the defrosting process of the unit 10 is timing mute icon which displays only when activated 11 is timing switch which displays only when a...

Page 14: ...OFF 1 In shutting down interface on off key is in white status press on off key can start up the machine 2 Instartingupinterface on offkeyisinbluestatus presson offkey canshut downthemachine 6 2 1 Mo...

Page 15: ...ll not be displayed b If the machine model you purchased has no hot water function the key of hot water mode function will not be displayed In the main interface there are five modes that can be selec...

Page 16: ...interface to return to the main interface The function setting interface is shown in the figure below Take hot water heating mode for example 1 Tapping 1 the wire controller back to main interface 2...

Page 17: ...2 Factory parameter Click the key and enter the password to enter the factory parameter settings and status parameters interface 3 Curve key Click this key to view the temperature curve 4 Adjust brig...

Page 18: ...has been locked the pop up keyboard is shown as following When entering the page of system time setting the system time will be initialized to the time at the moment when the system time setting butt...

Page 19: ...to enable or disable the mute timer off function 2 The mute timer on setting point select from 0 00 23 59 The mute timer off settingpoint select from 0 00 23 59 3 The status of mute timer on Enable B...

Page 20: ...ion records the water inlet temperature water outlet temperature tank water temperature and ambient temperature 2 Temperature data is collected and saved every five minutes Timekeeping is made from th...

Page 21: ...y bar can be dragged or clicked to adjust the brightness of the screen with power down memory 2 Press the back key to return to the previous level and save the brightness setting value 3 The screen ha...

Page 22: ...to return to the main interface The status interface is shown in the figure below 1 Fault code 2 Fault name 3 Occurrence time of the fault Day an month hour minute second Note Ifthecurrenttemperaturei...

Page 23: ...the display whether shown locked icon Check the cable Reconnect the power cable and check if it works Heating effect is not good The compressor running low frequency The fan is not running or speed is...

Page 24: ...Anti freezing Protection Ambient temp 0 C water inlet 2 C It is the protection in winter Once the water temperature up to 15 oC or the ambient temp is higher than 1 oC the error code disappears E032...

Page 25: ...lure between DSP and PFC Only in single phase unit 1 Check the inverter board connection 2 If no problem replace a new compressor driver board F11 Communication Fault between DSP and Com munication bo...

Page 26: ...art and check if the motor is running normal or the error happens again 3 Replace a new fan motor F032 DC Fan Motor 2 Failure Pp1 Exhaust Pressure Sensor Fault 1 Detect the exhaust pressure sensor con...

Page 27: ...V 202109HH01 NOTES...

Page 28: ...kaisai com...

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