32
The IPC controls can be maintained remotely via the internet.
As previously described, you must allow your controls acces to your network, which is
provided with internet access.
For this purpose, you require a form IP address for the controls (firm IP through DHCP or
manually allocated) and you must configure your router accordingly so that we can
access the controls. The IP address of the
Port 500
of your router must be enabled in
order to realise the connection via internet and VNC.
NOTE: Without your permission to the controls and your presence, we are unable
to connect to the controls. You must confirm such connection requests manually.
Before we execute remote maintenance, we will request your IP address via telephone,
which you have in the Internet. (You can find the current IP address of your router in the
Internet from the router itself).
Via remote maintenance, we can help you quickly and unbureaucratically with problems
regarding the operating system, configuration of EMC2, securing of your data, etc.
33.
REMOTE SERVICING