K-Tech ET401A, Instruction Book

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Page 23
To Order:
• Mail your Purchase Order to:
K-Tech International, Inc.
P.O. Box 1025
Torrington, CT 06790
• Fax your Purchase Order to K-Tech
International, Inc. at (860) 489-4399.
• Call in your order to 1-800-993-9399
or (860) 489-9399
Customer Service:
Please call Customer Service at 1-800-993-
9399 or (860) 489-9399 for any questions
regarding equipment, product literature, request
for quote, or for the status of any order placed.
Technical Support:
Please call Technical Support at 1-800-993-
9399 or (860) 489-9399 or for any technical
assistance you may require regarding K-Tech
equipment.
Payment:
• NET 30 DAYS with credit approval
(request a credit application)
• C.O.D.
• Major Credit Card
• For International orders, call (860) 489-
9399 for details
Shipping Information:
1. All Continental U.S. orders are shipped
via UPS-Ground service unless otherwise
specified. Alternate shipping methods are
billed accordingly.
2. Outside Continental U.S.-request details.
3. Shipping Terms: FOB Origin/Prepaid &
Added.
Warranty Policy:
K-Tech International, Inc. warrants equipment of
its own manufacture to be free from defects in
material and workmanship for a period of one
year from date of shipment from factory or
appointed distributor to original user.
This warranty does not apply to any products
which have been damaged, neglected, altered,
abused, used for a purpose other than the one
for which they were manufactured, repaired by
the customer or any party without K-Tech’s
authorization, or used in any manner
inconsistent with K-Tech’s instructions.
K-Tech’s entire obligation under this warranty
shall be limited (at K-Tech’s option) to repair or
replacement of any parts which prove to be
defective within the warranty period. Defective
products must be returned by customer to
K-Tech’s factory in its original, unaltered form,
transportation prepaid.
Prices may be changed and product may be
modified or discontinued at any time without
notice. K-Tech will not be liable for any costs
incurred by its customers in removal or
replacement of defective products.
K-Tech International, Inc.’s liability under this
warranty, or any other warranty, whether
expressed or implied in law or fact, shall be
limited to the repair or replacement of defective
material or workmanship, and in no event shall
be liable for consequential or indirect damages.
No representative or person is authorized to
assume for us any of the liability in connection
with the sale of our products.
Repair Policy:
K-Tech International, Inc. customer repair policy
requires that all customer repairs have a
preassigned Return Authorization (RA) number.
This system assists us in better serving our
customers by ensuring accurate identification
and prompt turnaround for returned product. If
you need to return a product for repair, please
contact our Customer Service Department at 1-
800-993-9399 or (860) 489-9399 for a Repair
Authorization (RA) number. Please have the
following information available when requesting
authorization:
1. Bill To and Ship To addresses
2. Name and telephone number of contact
person for this Repair Authorization (RA)
3. Purchase Order # for this Repair
Authorization (RA)
4. Job site name
5. Quantity, model number(s), and serial
number(s)
6. Brief description of problem experienced
with the unit(s)
Shipping:
Please reference the Repair Authorization (RA)
number on the outside of all cartons and on all
paperwork enclosed with the product.
Undocumented returns run the risk of being lost
and are untraceable. All material must be
shipped on a Freight Prepaid basis. Collect
shipments will be refused.
Credit Policy:
Only “unopened” product which is returned
within 30 days from the original ship date will be
accepted for credit. All products returned will be
subject to a minimum 15% restocking charge.
All returns must have prior authorization.
Call 1-800-993-9399 or (860) 489-9399.
Prices may be changed and product
may be modified or discontinued at
any time without notice.
Service & Warranty Agreement