K-Team KILOBOT, User Manual

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6. WARRANTY
Kilobot User Manual 35
6. WARRANTY
K-TEAM warrants that the Kilobot is free from defects in materials and workmanship
and in conformity with the respective specifications of the product for the minimal legal
duration, respectively one year from the date of delivery.
Upon discovery of a defect in materials, workmanship or failure to meet the
specifications in the Product during the afore mentioned period, Customer must request
help on K-Team Internet forum on
http://www.k-team.com/forum/ by detailing:
•
the type of Kilobot used (version)
•
the kernel version of the Kilobot
•
the programming environment of the robot (standard, version, OS)
•
the standard use of Product before the appearance of the problem
•
the description of the problem.
If no answers have been received within two working days, Customer can contact K-
TEAM support by phone or by electronic mail with the full reference of its order and
Kilobot serial number.
K-TEAM shall then, at K-TEAM's sole discretion, either repair such Product or
replace it with the equivalent product without charging any technical labour fee and repair
parts cost to Customer, on the condition that Customer brings such Product to K-TEAM
within the period mentioned before. In case of repair or replacement, K-TEAM may own
all the parts removed from the defective Product. K-TEAM may use new and/or
reconditioned parts made by various manufacturers in performing warranty repairs and
replacement of the Product. Even if K-TEAM repairs or replaces the Product, its original
warranty term is not extended.
This limited warranty is invalid if the factory-applied serial number has been altered
or removed from the Product.