3-2
TRAINING MASTER FOR BLU-RAY (BD)
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the Bd?
NO
YES
determine what cables the customer is using to connect
the Bd to the tv and if connected properly. refer to oM for
connections. tighten any loose cables. Make sure the customer
is not connecting a Bd to vcr or Bd to dvd recorder.
copy protection can distort the picture on older dvd models.
is the tv set
to the correct input?
NO
YES
Make sure the tv is on the correct input.
turn tv off, then on to determine input.
video when using composite, or component.
dvi when using dvi, and hdMi when using hdMi.
do lines appear when
watching multiple discs?
NO
YES
one disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the Bd lens
needs to be cleaned. recommend the customer use a lens
cleaner on the Bd. a lens cleaner is available at any local
electronics retailer.
do lines appear when
watching a tv program?
NO
YES
lines appearing when watching a tv program indicates
an issue with the display. if the tv program is fine,
then connect the Bd to another input on the display to
determine if the problem is following the Bd.
do lines appear
when the Bd is
connected to another tv?
NO
YES
connect the Bd to another tv and play a disc.
no lines during disc play back indicates a problem with the first tv.
Please refer to the owners manual for instructions on how to
connect the Bd to a tv. if the Bd has a problem on the
second tv, then see service chart for service information.
has the customer tried
another set of cables?
NO
have the customer try another set of cables. a bad cable can
also cause video problems. test the cable with another device to
the tv to also determine if the tv is bad. if Bd is problem,
please see service chart for service information.
Summary of Contents for XV-BP1A
Page 13: ...2 6 MEMO ...
Page 54: ...3 41 3 Video Part 1 100 Full Color bar 7 9 10 8 11 14 CVBS_I 7 Y 8 Pb 9 Pr 10 ...
Page 56: ...3 43 5 AUDIO PART S PDIF 15 17 16 18 19 21 ASPDIF 15 ...
Page 57: ...3 44 6 HDMI PART 17 16 18 19 21 20 HDMI_SDA 16 HDMI_SCL 17 HDMI_CLK 18 HDMI_DATA 19 ...
Page 58: ...3 45 7 FRONT I F PART 21 20 T_TX 20 R_RX 21 ...
Page 59: ...3 46 BLOCK DIAGRAMS 1 OVERALL BLOCK DIAGRAM ...
Page 60: ...3 47 2 SMPS BLOCK DIAGRAM ...
Page 61: ...3 48 3 SYSTEM BLOCK DIAGRAM ...
Page 62: ...3 49 4 MT8520 DDR2 SDRAM NAND FLASH EEPROM BLOCK DIAGRAM ...
Page 63: ...3 50 5 MT8520 HDMI ETHERNET USB AV BLOCK DIAGRAM ...
Page 65: ...3 52 7 SMPS POWER SIGNAL BLOCK DIAGRAM ...
Page 66: ...3 53 8 MAIN BOARD POWER SIGNAL BLOCK DIAGRAM ...
Page 68: ...3 55 10 LEVEL SHIFTER CEC EFUSE BLOCK DIAGRAM ...
Page 69: ...3 56 MEMO ...
Page 71: ...3 60 3 59 2 POWER TIMER USB CIRCUIT DIAGRAM ...
Page 72: ...3 61 3 62 3 MT8520 1 CIRCUIT DIAGRAM ...
Page 73: ...3 63 3 64 4 MT8520 2 CIRCUIT DIAGRAM ...
Page 74: ...3 65 3 66 5 KEY CIRCUIT DIAGRAM ...
Page 75: ...3 67 3 68 6 TIMER CIRCUIT DIAGRAM ...
Page 76: ...3 69 3 70 7 DDR2 SDRAM CIRCUIT DIAGRAM ...
Page 77: ...3 71 3 72 8 NAND FLASH ETHERNET CIRCUIT DIAGRAM ...
Page 78: ...3 73 3 74 9 AV HDMI CIRCUIT DIAGRAM ...
Page 79: ...3 75 3 76 PRINTED CIRCUIT BOARD DIAGRAMS 1 MAIN P C BOARD TOP VIEW BOTTOM VIEW ...
Page 80: ...3 77 3 78 2 SMPS P C BOARD TOP VIEW BOTTOM VIEW ...
Page 105: ...4 24 MEMO ...
Page 106: ...4 26 4 25 CIRCUIT DIAGRAM ...
Page 108: ...4 29 4 30 PRINTED CIRCUIT BOARD DIAGRAMS TOP VIEW ...
Page 109: ...4 31 4 32 BOTTOM VIEW ...