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Troubleshooting and Help Line
A check through the guide below could save you the trouble of returning your purchase or waiting for a service
engineer. If you still require assistance with operating this product you can phone the help line on the safety
leaflet accompanying these instructions.
Other information
Analogue TV Sound
Symptoms
Possible causes
What to do
Crackling noises or
distorted sound.
Interference from cars, fluorescent
lights, video recorder, a radio broadcast,
personal computer or other equipment.
Turn off one piece of equipment at a time to
see if the interference clears. See also what
to do for picture interference.
Stereo switching to mono.
A weak signal or a mono broadcast.
Check the signal and your aerial system.
Analogue TV Picture
Symptoms
Possible causes
What to do
Grainy (snowy) picture.
Your video recorder could be faulty.
Transmitter trouble.
Aerial has moved, is damaged or has
been disconnected.
If you have a video recorder try plugging the
aerial directly into the television. If the fault
clears, the video recorder is probably faulty.
Have your aerial system checked.
Extra outlines on objects in
the picture (ghosts).
The aerial is receiving reflected signals
from hills or buildings.
Faulty aerial system
Try to tune in a better signal from the same
television station.
Get your aerial system checked.
Picture interference like
spots or streaks..
Weak aerial signal.
Interference from electrical equipment
such as power tools and motors.
Settings for the digital video equipment
output do not match the monitor’s VGA
or HDMI input specifications.
Try to tune in a better signal from the same
television station. Get your aerial system
checked.
Move the interfering equipment further away
or if possible, turn it off.
Change the refresh rate or resolution settings
on the digital equipment, if possible.
Picture interference like
wavy lines or patterns.
Sound interference may
also be present.
Some other equipment is using the
same frequency.
Poor quality cable in the path between
the TV and the TV aerial.
Your aerial system is receiving an
unwanted signal on the same frequency
Put other equipment on stand-by to see if
the interference stops: change the output
frequency of the equipment that is causing
interference (see its instructions).
Get higher quality cable.
Get your aerial system checked.
Jumbled teletext characters
Poor quality signal
As for ‘Snowy picture’ and ‘Ghosts’
When RGB input is used
there is a distorted picture
or no picture.
Synchronisation signal is missing.
Press the AV button to select the AV input
which receives the synchronisation signal.
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