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Errors and changes are reserved.
Assembly and instruction manual
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DLS Color Viewing Light v7 XL
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Rev 1.0
Return Material Authorisation
of JUST Normlicht GmbH (hereinafter JUST)
All returns require an RMA number. Please contact our local support team (see page 18) by
phone or email to obtain a RMA number. Returns will be authorized in accordance with the
following terms and conditions. If it is deemed that the parts should be returned, a JUST
representative will send you an RMA form.
Completely fill out the RMA form and place a copy of the form in the box with the item(s)
being returned. Send a copy of this form to JUST via email and keep a copy for yourself.
Clearly mark the outside of the box with the RMA number. Products will not be accepted by
JUST for return if not accompanied by a valid RMA number, which must be clearly marked on
the outside of the package.
Stock returns
Return of products for replacement, credit or refund must be made within thirty (30) days of
the invoice date. Authorization of stock returns is at the sole discretion of JUST. All authorized
returns shall be subject to a fifteen percent (15%) restocking charge
of the purchase price
and purchaser shall prepay all shipping charges, duties, taxes and fees. Prior to returning any
product, purchaser shall obtain a Return Material Authorization (RMA) number from JUST
Customer Service Department and mark the outside of all packages with the RMA number.
Products must be new, unused and contain all the original packaging, instruction manuals
and accessories. There is no restocking charge due to errors by JUST if correct order
information was furnished with the order.
Custom order returns
The return of all custom order parts is subject to acceptance by JUST. If a custom order part is
authorized for return and is a customer error, 50% of the purchase price will be applied as a
standard restocking charge.
Warranty returns
Products to be returned for warranty coverage must be within the applicable warranty period.
If the customer requests that a replacement be sent immediately, the replacement product
will be billed to the customer’s account in accordance with JUST’s standard payment terms.
Then, once a final decision of the return is made, a credit will be issued if the warranty claim
is allowed.
Non-warranty returns
If the customer wishes to return a product for repair that is no longer within the warranty
period or for damage not covered by the warranty, JUST will advise the customer of the
estimated cost of the repair. Return of the product will be the authorization to repair and
agreement to pay for the cost of repair, return shipping, insurance and any applicable
customers, duties or handling fees, whether or not it exceeds the original estimate.
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