Related
Documentation
Returning a SRX320 Services Gateway Component to Juniper Networks on page 100
•
•
Locating the SRX320 Services Gateway Chassis Serial Number and Agency Labels on
page 101
•
Locating the SRX320 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 101
•
Listing the SRX320 Services Gateway Component Details with the CLI on page 101
•
Information You Might Need to Supply to JTAC on page 102
•
Required Tools and Parts for Packing the SRX320 Services Gateway on page 103
•
Packing the SRX320 Services Gateway for Shipment on page 103
•
Packing SRX320 Services Gateway Components for Shipment on page 104
Returning a SRX320 Services Gateway Component to Juniper Networks
To return an SRX320 Services Gateway or component to Juniper Networks for repair or
replacement:
1.
Determine the part number and serial number of the services gateway or component.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE:
Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3.
Pack the SRX320 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Contacting Customer Support on page 99
•
•
Locating the SRX320 Services Gateway Chassis Serial Number and Agency Labels on
page 101
•
Locating the SRX320 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 101
•
Listing the SRX320 Services Gateway Component Details with the CLI on page 101
•
Information You Might Need to Supply to JTAC on page 102
•
Required Tools and Parts for Packing the SRX320 Services Gateway on page 103
Copyright © 2016, Juniper Networks, Inc.
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SRX320 Services Gateway Hardware Guide
Summary of Contents for SRX320
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