Juniper SRX320, Hardware Manual

Page: 115 / 154

CHAPTER 23
Contacting Customer Support and
Returning Components
• Contacting Customer Support on page 99
• Returning a SRX320 Services Gateway Component to Juniper Networks on page 100
•
Locating the SRX320 Services Gateway Chassis Serial Number and Agency
Labels on page 101
• Locating the SRX320 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 101
•
Listing the SRX320 Services Gateway Component Details with the CLI on page 101
•
Information You Might Need to Supply to JTAC on page 102
• Required Tools and Parts for Packing the SRX320 Services Gateway on page 103
• Packing the SRX320 Services Gateway for Shipment on page 103
•
Packing SRX320 Services Gateway Components for Shipment on page 104
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at
http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
• From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
99 Copyright © 2016, Juniper Networks, Inc.