•
Locating the SRX320 Services Gateway Chassis Serial Number and Agency Labels on
page 101
•
Locating the SRX320 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 101
•
Listing the SRX320 Services Gateway Component Details with the CLI on page 101
Required Tools and Parts for Packing the SRX320 Services Gateway
To remove the components from the SRX320 Services Gateway or to remove the services
gateway from a rack, you need the following tools and parts:
•
Electrostatic bag or antistatic mat for each component
•
Electrostatic discharge (ESD) grounding wrist strap
•
Flat-blade screwdriver, approximately 1/4 in. (6 mm)
•
Phillips (+) screwdrivers, numbers 1 and 2
Related
Documentation
Contacting Customer Support on page 99
•
•
Information You Might Need to Supply to JTAC on page 102
•
Packing the SRX320 Services Gateway for Shipment on page 103
•
Packing SRX320 Services Gateway Components for Shipment on page 104
Packing the SRX320 Services Gateway for Shipment
To pack the SRX320 Services Gateway for shipment:
1.
Retrieve the shipping carton and packing materials in which the services gateway was
originally shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
the strap to the ESD point on the chassis or to an outside ESD point if the device is
disconnected from earth ground. For more information about ESD, see
Electrostatic Discharge Damage to the SRX320 Services Gateway” on page 115
.
3.
On the console or other management device connected to the services gateway, enter
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
4.
Shut down power to the services gateway by pressing the Power button on the front
of the services gateway.
5.
Disconnect power from the services gateway.
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Copyright © 2016, Juniper Networks, Inc.
Chapter 23: Contacting Customer Support and Returning Components
Summary of Contents for SRX320
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