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5 Warranty and Repair Information

51

■ Clear, highly-detailed description of the repair or upgrade.

■ Credit card/purchase order number and billing address (for a

repair or upgrade that is not covered by the standard warranty

or an extended warranty policy).

5.4 System Information for your Mesa Pro

You might be asked to provide additional information about your

Mesa Pro when you contact a repair center. To view information

like the operating system edition, OS build, and serial number,

open Device Settings. You can find additional information under

Action Center and select

All

Settings

>

System

>

About

.

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Summary of Contents for Mesa Pro

Page 1: ...mesa pro U S E R S M A N U A L ...

Page 2: ... trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The Bluetooth word mark is owned by the Bluetooth SIG Inc Any use of such marks by Juniper Systems Inc is under license Disclaimer The names of other companies and products mentioned herein may be the trademarks of their respective owners Cautions WARNING This symbol indicates that failure to ...

Page 3: ... and Video Library 15 2 3 Device Settings App 15 2 3 1 About Screen 16 2 3 2 Keypad Screen 16 2 3 3 Touchscreen Profiles 19 2 4 LED Activity Indicators 19 2 5 Light Sensor 20 2 6 I O Connector Ports 20 2 6 1 I O Port Cover 20 2 7 Micro SD and Nano SIM Cards 21 2 8 Audio Features 22 2 9 USB C 23 2 10 Sensors 23 2 10 1 Compass Accelerometer and Gyroscope 23 2 10 2 Compass Calibration 23 2 11 Bluetoo...

Page 4: ...r Utility 35 3 3 2 Read a Tag 36 3 3 3 Troubleshoot the Barcode Imager 38 3 4 Battery Charger 39 3 4 1 How to Use the Battery Charger 39 3 4 2 Battery Charger LED Indicator 39 3 5 Office Stand 40 4 Storage Maintenance and Recycling 43 4 1 Store the Mesa Pro and Battery Pack 43 4 1 1 Store the Mesa Pro for More than Two Weeks 43 4 2 Protect the Touchscreen 43 4 3 Clean the Mesa Pro 43 4 4 Recycle t...

Page 5: ... Licensing 53 6 1 Product Warnings 53 6 1 1 Battery Warnings 53 6 1 2 Wall Charger Warnings 54 6 2 Certifications and Standards 54 6 2 1 United States 54 6 2 2 Canada 55 6 2 3 Radio Frequency Safety 56 6 2 4 CE Marking European Union 56 6 2 5 UKCA Marking 56 6 2 6 Restricted Materials Conformity 57 6 3 Licensing Information 57 7 Mesa Pro Specifications 61 ...

Page 6: ...1 Getting Started ...

Page 7: ...i Fi and front and rear cameras Standard accessories include lithium ion battery packs an AC wall charger hand strap and a fine tip capacitive stylus and tether Optional features include a 4G LTE data modem with a GNSS receiver barcode imager and RS 232 port 1 2 The Anatomy of the Mesa Pro 1 2 1 Front and Back Features 8 1 2 3 4 5 6 7 Front 1 Camera status LED 2 Front facing camera 3 LED indicator...

Page 8: ...ting holes x4 4 Label 5 Battery Door Latch 6 Battery Door 7 Stylus tether attachment point 3 4 5 6 7 9 10 11 12 13 1 2 8 8 Security lock slot 9 Stylus 10 Hand strap tether loop x4 11 Flash 12 Rear Camera 13 Barcode Imager optional 1 RS 232 optional 2 19 V DC input port 3 USB C 4 USB 3 1 Gen 2 5 USB 3 1 Gen 2 6 3 5 mm audio jack ...

Page 9: ...battery packs depending on the configuration CAUTION The Mesa Pro must have at least one battery installed to operate To install and charge the battery packs 1 The battery compartment is accessed from the back of the tablet Push the battery door latch in slide it left to the unlocked position and remove the door CAUTION The Mesa Pro is not sealed against water and dust when the battery door is not...

Page 10: ...Attach the appropriate plug for your country into the AC wall charger and plug it into a wall socket Plug the other end into the DC power jack on the Mesa Pro Note Use the AC wall charger that came with the Mesa Pro or another approved charger from Juniper Systems If you use a USB C charger ensure it can deliver 20 V with a minimum of 60 Watts 6 Charge the battery packs at room temperature 68 F or...

Page 11: ...ged 1 3 3 Perform Set Up The first time the tablet is powered on Windows setup options are shown Here you can set up the Mesa Pro for work or school or with a personal account Follow the prompts to set up your unit as desired For additional help setting up your Mesa Pro see https junipersys com support article 14923 1 3 4 Attach the Hand Strap A hand strap is included with the Mesa Pro This allows...

Page 12: ... by pressing on one end of the stylus until it releases 2 Attach one end of the stylus tether to the stylus 3 Push the free tether loop through the tether attachment point located on the bottom right side of the Mesa Pro 4 Insert the stylus with the attached tether through this loop and tighten the loop 5 Place the stylus into the stylus storage slot located on the back side of the Mesa Pro by lin...

Page 13: ...1 Getting Started 13 ...

Page 14: ...2 Standard Features ...

Page 15: ...mera You can capture both still images and videos using the camera application Other options include a timer brightness settings and a rear camera flash 2 2 1 Photo and Video Library Photos and videos are automatically stored in the Pictures folder 2 3 Device Settings App The Mesa Pro has a built in app called Device Settings In this app you can see detailed information about your device including...

Page 16: ... of your unit You can also find the regulatory information for the Mesa Pro here 2 3 2 Keypad Screen The Keypad screen in Device Settings allows you to customize the keypad backlight brightness program 8 of the keypad buttons or restore keypad defaults On the Keypad screen select All Users Settings to make keypad changes for any user logged into the device Select Per User Settings to customize key...

Page 17: ...Backlight Brightness To adjust the keypad backlight brightness go to the Keypad User s Settings The first keypad option is the Keypad Backlight Brightness Use the drop down menu to the right to select a brightness of 0 25 50 75 or 100 Dimming the keypad backlight extends battery life when the Mesa Pro is in use ...

Page 18: ...indicated on the key To assign other functions to the programmable keys go to the Keypad User s Settings The programmable keys and their current assignments are shown Select your preferred function for each key from the drop down menus P1 Volume up P2 Volume down P3 Enter return P4 Up arrow P5 Down arrow P6 Left arrow P7 Right arrow P8 On screen keyboard Windows start screen Power suspend ...

Page 19: ...ouchscreen depending on the touchscreen profile you have selected When either of the Wet touchscreen profiles are in use the Mesa Pro must be held at a minimum 30 degree angle While third party styli may work with the Mesa Pro touchscreen performance may vary CAUTION Do not use the Windows 11 screen calibration tool If used it may degrade the touchscreen performance 2 4 LED Activity Indicators LED...

Page 20: ...request 2 5 Light Sensor All units have an ambient light sensor located on the front of the Mesa Pro in the upper right corner The light sensor allows the backlight on the display to adjust automatically when the lighting changes To enable this process go to the Start menu and select Settings System Display Brightness Check Change brightness automatically when lighting changes 2 6 I O Connector Po...

Page 21: ...ld the card securely in place so it will not come out or disconnect if the tablet is dropped To insert or remove a card follow these steps 1 Power off the tablet 2 Remove the battery door Before doing this review the proper procedure for removing the battery door in 1 3 2 Charge and Install the Battery Packs on page 9 CAUTION Always power off the tablet before removing the battery Failure to do so...

Page 22: ...tery pack and return the battery door 2 8 Audio Features The Mesa Pro has the following audio features Speaker The speaker can provide audible indicators and program feedback in loud environments You can listen to audio files and watch videos For stereo audio use Bluetooth or the audio jack Microphone Use the microphone to record audio notes or capture sound in a video Audio Jack The audio jack su...

Page 23: ...hange in angular motion The compass accelerometer and gyroscope can also be used by other user applications 2 10 2 Compass Calibration Periodic user calibrations help the compass function in its environment 1 Open an app that uses the compass 2 Move the Mesa Pro around in the air so that it is oriented in different directions and angles An effective way to assure this is properly done is to move t...

Page 24: ...ter the PIN or pass code of the paired device You should now be paired with the device Note If Bluetooth is on and the tablet enters Sleep or Hibernate mode Bluetooth turns off to save battery power The connection is resumed once it powers back on 2 12 Wi Fi Wireless Networking The Mesa Pro has built in Wi Fi wireless networking to connect to the internet or an office network 2 12 1 Connect to a W...

Page 25: ...ful charge Battery packs are charged most efficiently at room temperature 68 F or 20 C They will not charge if too hot or too cold CAUTION Only use the AC wall charger that came with your Mesa Pro The Mesa Pro requires a 60 W or higher power supply with a 19 V output This is required to power the tablet and charge the batteries simultaneously within 3 4 hours 2 13 2 Battery Status and Management T...

Page 26: ...s about 4 5 hours with one battery or 9 5 hours with two This varies depending on your usage of applications backlight and radio The shelf life for battery packs is about one year The battery packs should be recharged at least once per year This prevents the battery packs from discharging to a level that might damage the batteries Battery packs that are not recharged at least every year could fail...

Page 27: ...ng at 10 seconds then turn off around 17 seconds At this point the batteries have been disconnected from the system 5 Take out the removable batteries and store them in a cool dry location 6 When you are ready to power on the Mesa Pro replace the battery packs Before powering the unit on plug in the AC wall charger and connect it to the Mesa Pro 2 14 Settings in BIOS The settings in the BIOS inclu...

Page 28: ...Task Manager is shown Select Task Manager to see which apps are running Select More details to view Processes Performance and other items This can be useful for troubleshooting 2 16 Mesa Pro is Locked Up If the Mesa Pro is completely stuck and won t respond or you cannot get to the Start menu hold the power key down for five seconds and wait for at least five minutes for the system to show the Sli...

Page 29: ...2 Standard Features 29 ...

Page 30: ...3 Optional Features and Accessories ...

Page 31: ...ew the default configuration and make adjustments go to the Device Settings app RS 232 The default configuration for RS 232 is shown The following options can be edited to suit your application RS 232 port When this is turned off the RS 232 port powers down When this option is on it powers up the RS 232 hardware It then displays the assigned COM port number Note If you do not have a device plugged...

Page 32: ...ication opens the COM port and asserts the DTR signal When the DTR signal de asserts the power supply turns off again Disable power supply during device sleep turn this option on to have the RS 232 input and output signals disabled automatically when the tablet is in sleep mode If your app and or RS 232 device experiences communication failures when the tablet enters or exits sleep mode then do no...

Page 33: ...2 Charge and Install the Battery Packs on page 9 CAUTION The Mesa Pro is not sealed against water and dust when the battery door is not installed properly 3 Remove the battery pack by pulling up on the black tab on the front of the battery pack 4 An image on the battery compartment label shows the correct location and orientation for the SIM card slot on the right in the left battery compartment 5...

Page 34: ... that have been designed using the Windows Sensor and Location application programming interfaces APIs Legacy Support In addition to the Sensor and Location APIs legacy applications that require access to a serial port can access NMEA data through a serial COM port interface The name of the COM port can be found by using Device Manager and looking under Ports COM LPT for Sierra Wireless NMEA port ...

Page 35: ...tps junipersys com support article 13028 Home Screen When the Barcode Connector utility loads the home screen appears From the home screen you can do a Scan Test 1 Aim the imager towards a barcode 2 Tap Scan on the screen or press the scan button on the keypad P2 is the default 3 When a red aiming LED appears place it on or near the barcode After a successful scan the Scan Symbology Type and Scan ...

Page 36: ...rest of the menu options to set up different types of barcodes including 1D code types composite Codes postal codes and 2D code types 3 3 2 Read a Tag Now that the Barcode Connector utility is set up you can start scanning barcodes 1 Minimize the Barcode Connector utility 2 Open an application or document to receive the barcode data and put the cursor where you want the data to be placed 3 The bar...

Page 37: ...n the barcode being read There is a red aiming LED that helps you aim at the correct barcode Press the scan button When the barcode is successfully scanned the barcode information is placed in your document The Mesa Pro barcode imager can read all of the barcode types shown below 1D Barcodes Code 39 Code 128 UPC A ...

Page 38: ...t settings 1 Launch Barcode Connector 2 Scan the Set Factory Default barcode shown here 3 Use the Reset Settings button on the User page of the Barcode Connector to restore the settings of the Barcode Connector program 4 Close the Barcode Connector program 5 Launch Barcode Connector and verify that correct functionality has been restored Aztec Maxicode MicroPDF417 QR Code ...

Page 39: ... using the AC wall charger provided with your Mesa Pro Slide the battery pack into the battery charger orienting it so that the battery contacts meet the charging contacts in the battery charger The red LED will flash slowly indicating that the battery pack is charging The Battery Charger can charge two battery packs at once If needed it can be mounted 3 4 2 Battery Charger LED Indicator The LED i...

Page 40: ...ffice Stand The Office Stand is freestanding and enables you to use your Mesa Pro as a desktop computer When you receive the office stand screw the two pieces together with the four screws and lock nuts included as shown in the picture to the left ...

Page 41: ...3 Optional Features and Accessories 41 ...

Page 42: ...4 Storage Maintenance and Recycling ...

Page 43: ...mes discharged The tablet does not depend on the battery to store the data for extended periods 4 1 1 Store the Mesa Pro for More than Two Weeks To store the tablet for two weeks or more see Long term Storage on page 27 4 2 Protect the Touchscreen Protect the touchscreen from impact pressure or abrasive substances that could damage it To further protect the touchscreen apply a screen protector opt...

Page 44: ...amount to a less visible location as a test If any visual change becomes apparent promptly rinse and wash with a mild cleaning solution or with water 4 4 Recycle the Mesa Pro and Batteries When the Mesa Pro and Li ion battery packs for your Mesa Pro reach the end of their service life they must not be disposed of with municipal waste It is your responsibility to dispose of your waste equipment by ...

Page 45: ...4 Storage Maintenance and Recycling 45 ...

Page 46: ...5 Warranty and Repair Information ...

Page 47: ...use for a period of ninety 90 days from the date of shipment User replaceable battery packs User documentation Accessories 5 1 3 Warranty Exclusions This warranty shall not apply if i the product has been set up improperly or has been im properly installed or calibrated ii the product is operated in a manner that is not in accor dance with the user documentation iii the product is used for a purpo...

Page 48: ... hardware or applications software products provided by third parties the operation of its products will be uninterrupted or error free or all defects in the product will be corrected JS shall not be responsible for software firmware information or memory data contained in stored on or integrated with any products returned to JS for repair whether under warranty or not 5 1 4 Remedy In the event a ...

Page 49: ...onditions etc Standard repair orders and 3 Day Expedite Service repair orders are valid for 30 days from the date issued 1 Day Expedite Service repair orders are valid for 7 days from the date issued If you will not be sending the product to us immediately please wait to request a repair until closer to the time when you are ready to send us the product Services and Materials Provided Under Warran...

Page 50: ...Care Terms and Conditions 5 3 Repairs Upgrades and Evaluations CAUTION Do not attempt to repair the Mesa Pro yourself This action voids the warranty Information about repairs upgrades and evaluations is located on our website at https junipersys com support mesa pro my product in the Repairs section You can locate a repair center submit a repair order check repair status view terms and conditions ...

Page 51: ...y the standard warranty or an extended warranty policy 5 4 System Information for your Mesa Pro You might be asked to provide additional information about your Mesa Pro when you contact a repair center To view information like the operating system edition OS build and serial number open Device Settings You can find additional information under Action Center and select All Settings System About ...

Page 52: ...6 Warnings Regulatory Information and Licensing ...

Page 53: ...specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metallic conductive objects to contact battery terminals Replace the battery only with another battery that has been qualified with the system Use...

Page 54: ...ertifications and Standards There are North American European Union and Australian versions of the Mesa Pro with different certifications and standards 6 2 1 United States In compliance with the FCC rules 47 CFR 15 19 a 3 the statements that follow must appear on the device or in the user documentation This device complies with Part 15 of the FCC Rules Operation is subject to the following two con...

Page 55: ... cables must be high quality shielded correctly terminated and normally restricted to two meters in length Wall chargers approved for this product employ special provisions to avoid radio interference and should not be altered or substituted 6 2 2 Canada In compliance with Industry Canada rules the following statement must appear on the device or in the user documentation This Class B digital appa...

Page 56: ...ntact with the body of the user under normal operating conditions This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Cet équipement est conforme aux limites d exposition aux radiations dans un environnement non contrôlé Cet équipement est en contact direct avec le corps de l utilisateur dans des conditions de fonctionnement normales Cet émette...

Page 57: ...xtend to any other product regardless of whether such product is included with this product in a single article No license is granted or will be implied for any other use Additional information may be obtained from MPEG LA LLC See www mpegla com No rights are given for Dolby patents used in the Dolby portion of this product A list of relevant patents may be obtained from Dolby Laboratories Inc No ...

Page 58: ...sa Pro Rugged Tablet User s Manual Windows 11 is automatically updated which is always enabled ISP fees may apply Additional requirements may apply over time for updates Cortana experience may vary by device ...

Page 59: ...6 Warnings Regulatory Information and Licensing 59 ...

Page 60: ...7 Specifications ...

Page 61: ...DR4X RAM Celeron model 16 GB LPDDR4X RAM i7 and i5 models Storage 128 GB SATA standard on i5 and Celeron models 256 GB SATA standard on i7 512 GB PCIe 1 TB PCIe MicroSD expansion up to 1TB Micro SD SDXC Card Slot SD SDXC slot user accessible Physical Features Dimensions 7 7 height x 11 2 length x 1 2 depth 195 6 mm x 284 5 mm x 30 5 mm Weight 3 4 lb 1 76 kg depending on battery and expansion confi...

Page 62: ...d Dragontrail High Ion Exchange HIE coverglass for impact and scratch resistance Keypad Adjustable LED backlit keys Power Windows key keyboard shortcut directional arrows 4x enter volume up volume down 8x programmable function keys OEM configurable customizable Batteries Removable Li ion battery 43 2 Whr with integrated 5 LED charge indicators Optional second Li ion battery 43 2 Whr depending on c...

Page 63: ...ireless Connectivity 4G LTE multi carrier capable Optional FirstNet mobile broadband Bluetooth wireless technology 5 1 Class 1 5 BLE support Wi Fi 802 11 a b g n ac 2 4 GHz and 5 GHz Audio Monophonic speaker loud and clear Microphone low noise LED Activity Indicators Red power applied charging status Green application programmable Blue application programmable White camera notification LED Standar...

Page 64: ... F 20 C to 50 C Storage temperature 22 F to 158 F 30 C to 70 C Shockproof multiple drops from 4 1 2 1 5 m onto concrete Designed to meet MIL STD 810H test procedures Method 500 5 Low Pressure altitude Method 501 5 High Temperature Method 502 5 Low Temperature Method 503 5 Temperature Shock Method 506 5 Rain Method 507 5 Humidity Method 510 5 Sand and Dust Method 512 6 Immersion Method 514 6 Vibrat...

Page 65: ...alia ACMA Safety IEC EN 62368 1 Optional Class I II III Division 2 Groups A B C D F G Classified Areas Hazardous Locations US Toxic Substances Control Act TSCA Canada Prohibition of Certain Toxic Substances RoHS 2 RoHS 3 REACH SCIP POP Bluetooth SIG qualification PTCRB certification AT T Network Ready with FirstNet Verizon Security chip TPM v2 0 NIST BIOS Compliant Warranties 24 months for Mesa Pr...

Page 66: ...ra Cortana Device Manager Device Settings File Explorer Magnifier Mail Maps Media Player Microsoft Edge Microsoft Store Narrator OneNote Photos Snipping Tool Sticky Notes Task Manager Voice Recorder Windows PowerShell Windows Speech Recognition Software on individual units may vary from list based on the model ...

Page 67: ...5 Standard Intel 11th Generation Core i7 Intel 11th Generation Celeron The following configurations are available Storage 128 GB standard on i5 and Celeron models 256 GB standard on i7 model 512 GB 1 TB Wi Fi Long range Bluetooth wireless technology Front and rear facing cameras 4G LTE cell modem Hot swappable batteries Keypad Barcode scanner optional RS 232 port optional Camera Rear 13 MP with LE...

Page 68: ...rmation at the end of this chapter GPS GNSS optional 3 to 5 meter typical accuracy gpsOneXTRA correction services 30 simultaneous GNSS tracking channels Barcode 1D 2D Imager optional Optional built in barcode imager and decoder Symbologies All common 1D 2D PDF417 MicroPDF417 Composite RSS TLC 39 Data matrix QR code Micro QR code Aztec MaxiCode Postal codes etc Visible aiming bullseye with low ligh...

Page 69: ... Manual on our website Two year warranty on Mesa Pro Optional Accessories Integrated RS 232 9 Pin D Sub Communication Survey GPS pole clamp and mount Office Stand AC wall charger 60 W includes cord with U S plug Input 120 240 V AC 50 60 Hz Output 19 V DC 3 16 A Battery charger Shoulder strap Serial cable 4 point harness SD cards in various memory sizes Screen protector anti glare or ultraclear Off...

Page 70: ...Y BANDS LTE North America B2 B4 B5 B7 B12 B13 B14 B25 B26 B41 B42 B43 B48 B66 B71 LTE EU Australia ROW B1 B3 B5 B7 B8 B20 B28 B32 B38 B40 B41 WCDMA HSPA North America B2 B4 B5 WCDMA HSPA EU Australia ROW B1 B3 B5 B8 FirstNet North America B14 CBRS North America B48 Note ROW Rest of World or Non North America ...

Page 71: ...7 Specifications 71 ...

Page 72: ...8 Index ...

Page 73: ...ry Door 8 9 21 22 33 43 50 Battery Door Latch 8 9 10 battery icon 15 25 battery installation 9 battery management 25 battery packs 7 9 10 21 22 25 26 27 33 39 44 47 53 Battery Warnings 53 Charge and Install the Battery Packs 9 charger 7 10 19 27 28 39 53 54 69 lithium ion battery packs 7 53 BIOS 16 27 Bluetooth 7 22 23 24 67 C Camera Front 7 10 15 19 20 33 63 Rear 15 67 cell module 15 Certificatio...

Page 74: ... the Mesa Pro 43 Complete Care Service Plans 50 Connector Port 8 port protector 20 21 D Device Settings 15 16 19 31 34 About screen 16 All User s Settings 16 Keypad screen 16 Per User Settings 16 17 Restore Defaults 17 Display 7 15 resolution 62 Documentation 9 G GNSS 7 15 32 34 68 accuracy 34 68 H Hand strap 8 I IP68 64 K Keypad 7 15 16 17 35 programmable buttons 16 18 L Label 8 battery compartme...

Page 75: ...31 32 63 67 68 69 P Photo and Video Library 15 R Recycle 43 RS 232 15 31 32 63 67 68 69 S serial COM port 34 Short term Storage 27 SIM card 9 21 32 33 Software 66 Specifications 61 Standard Features accelerometer 23 compass 23 gyroscope 23 hand strap 7 11 69 light sensor 20 63 stylus 7 12 19 62 69 Storage Store the Mesa Pro 43 Stylus 8 12 19 T Touchscreen 7 15 19 43 touchscreen profiles 15 19 ...

Page 76: ...76 Mesa Pro Rugged Tablet User s Manual U USB A 20 USB C 20 63 W Warranty 46 47 49 50 Limitation of Liability 48 Repairs 49 50 Wi Fi 24 63 67 Windows 11 7 15 19 58 61 Windows Setup 11 ...

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