Juniper Mesa Pro, User Manual

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Mesa Pro Rugged Tablet User’s Manual
5.2 Complete Care Service Plans
We offer service plan options that provide additional benefits
through participating repair centers. Services include:
■ Service plan coverage up to five years from the original
product ship date.
■ Up to a 50% discount on all charged repairs.
■ Expedited repairs and return shipping at no additional charge.
■ Replacement of worn and/or damaged parts at no additional
charge.
■ Complete comprehensive coverage to protect your
investment even when accidents occur.
■ Loaner product option when an expedited repair is not
enough.
■ Priority support through a personal account specialist.
For more information about our Complete Care service plans,
go to our website at https://junipersys.com/support/mesa-pro/
my-product then Warranty/Complete Care Options or Warranty/
Complete Care Terms and Conditions.
5.3 Repairs, Upgrades, and Evaluations
CAUTION: Do not attempt to repair the Mesa Pro yourself. This
action voids the warranty.
Information about repairs, upgrades, and evaluations is located
on our website at https://junipersys.com/support/mesa-pro/
my-product in the Repairs section. You can locate a repair
center, submit a repair order, check repair status, view terms and
conditions, get shipping instructions, and view lead times.
Before returning a unit, please get permission by submitting a
repair order from our website and waiting for confirmation or by
contacting a repair center directly. Be prepared to provide the
following information:
■ The product serial number. This information can be located by
opening Device Settings or inside the battery compartment.
Note: Before opening the battery door and removing the battery,
see the proper procedure in 1.3.2 Charge and Install the Battery
Packs on page 9 .
■ Name and shipping address of company/university/agency.
■ Best contact method (phone, fax, email, cell/mobile).
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