Juniper LN1000 - RELEASE NOTES 8-27-2010, User Manual

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•
Indication of what activity was being performed on the router when the problem
occurred
• Problem detail and configuration data, obtained by these commands:
• show version
• show chassis hardware
• show chassis environment
• show configuration
When a new request for technical support is submitted, the JTAC engineer:
• Opens a case and assigns a number
• Begins troubleshooting, diagnostics, and problem replication (if appropriate)
•
Provides you with periodic updates on problem status and escalates the problem as
appropriate according to escalation management guidelines
• Closes the case when you agree that the problem has been resolved
Related
Documentation
Packing Instructions for Returning an LN1000 Router on page 46
•
•
SPOST and POST Diagnostic Tests on page 35
•
LN1000 Mobile Secure Router Features on page 5
Packing Instructions for Returning an LN1000 Router
If possible, use the original shipping containers and packing materials in which the LN1000
hardware was originally shipped. If these materials are unavailable, use comparable
shipping materials, or contact your Juniper Networks representative at
http://www.juniper.net/in/en/contact-us/
for information on approved packaging material.
To pack the LN1000 hardware for shipment, follow these steps:
1.
Issue the proper shutdown commands to halt your system.
2.
Switch all power switches to the OFF position.
3.
Remove the router from the chassis.
4.
Place the router in its protective container and then place the router in a box, placing
packing foam around the router.
Related
Documentation
•
Information You Might Need to Supply to JTAC on page 45
•
SPOST and POST Diagnostic Tests on page 35
•
LN1000 Mobile Secure Router Features on page 5
46
LN1000 Mobile Secure Router