Juniper EX4600, Hardware Manual

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CHAPTER 25
Returning Hardware
• Returning an EX4600 Switch or Component for Repair or Replacement on page 203
• Locating the Serial Number on an EX4600 Switch or Component on page 203
•
Packing an EX4600 Switch or Component for Shipping on page 206
•
Contacting Customer Support to Obtain Return Materials Authorization for EX Series
Switches on page 207
Returning an EX4600 Switch or Component for Repair or Replacement
If you need to return an EX4600 switch or component to Juniper Networks for repair or
replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX4600 Switch or Component” on page 203 .
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) as described in
“Contacting Customer Support to Obtain
Return Materials Authorization for EX Series Switches” on page 207 .
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in “Packing an EX4600 Switch
or Component for Shipping” on page 206 .
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
EX4600 Switch Hardware Overview on page 3
•
Locating the Serial Number on an EX4600 Switch or Component
If you are returning a switch or component to Juniper Networks for repair or replacement,
you must locate the serial number of the switch or component. You must provide the
203 Copyright © 2014, Juniper Networks, Inc.