(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at
its option, (i) repair or (ii) replace, any Product determined by Horizon to be defective. In
the event of a defect, these are the Purchaser’s exclusive remedies. Horizon reserves the
right to inspect any and all equipment involved in a warranty claim. Repair or replacement
decisions are at the sole discretion of Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use,
or modification of or to any part of the Product. This warranty does not cover damage due
to improper installation, operation, maintenance, or attempted repair by anyone other than
Horizon. Return of any Product by Purchaser must be approved in writing by Horizon before
shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES,
LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH
THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event shall the liability of Horizon exceed the individual price
of the Product on which liability is asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the
use of this Product, you are advised to return this Product immediately in new and unused
condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair.
Once assembly, setup or use of the Product has been started, you must contact Horizon
directly. This will enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our website at
www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair
Request submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Repair Request is available at http://www.
horizonhobby.com under the Repairs tab. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions for submitting your
product for repair. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please
contact the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement decisions are at
the sole discretion of Horizon.
