5873914-UUM-B-0820
Johnson Controls Ducted Systems
7
Limited Warranty
Residential Packaged Units
WARRANTY TERMS:
Johnson Controls Ducted Systems (“Company”) warrants this product to be free from defects in factory workmanship and
material under normal use and service and will at its option, repair or replace defective parts without charge, subject to the exclusions below and
according to the terms outlined in this warranty. Company reserves the right, at its sole discretion, to provide an equivalent complete replacement
unit in place of repair parts. Alternatively, Company may at its option, offer a replacement price allowance to be applied toward the purchase of a new
unit offered by Company. The exact allowance amount will be determined at the discretion of Company, based upon availability, age of existing
equipment and current market conditions, but excluding items as ductwork, wiring, piping, and installation costs. The warranty period for obtaining
repaired or replacement parts, or an allowance shall not extend beyond the original warranty period as stated below. In addition, if a replacement unit
is provided by Company, the warranty period for the complete replacement unit is limited to the remainder of the original warranty period.
This warranty covers only equipment described by the Product Model Number and Unit Serial Number on the equipment or listed on the Warranty
Registration Card, and applies only to products installed in the United States, Canada, or Puerto Rico. Company shall have no responsibility for
installation, service, shipping, handling or other costs or charges, except as otherwise provided in this warranty. Tampering, altering, defacing, or
removing the product serial number will serve to void this warranty. This warranty extends only to the original consumer purchaser and is nontrans-
ferable.
For this warranty to apply, the product must be installed according to Company recommendations and specifications, and in accordance with all
local, state, and national codes; and the product or residence must not be removed from its place of original installation. This warranty does not apply
to any unit sold over the Internet, by telephone or other electronic means unless the dealer that buys or sells a unit over the Internet, by telephone or
other electronic means also installs the unit. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product
shipment from Company.
If you are unaware of the effective warranty date, contact Company at (877) 874-7378 or
www.upgproductregistration.com
.
ADDITIONAL CONDITIONS FOR HEAT EXCHANGER WARRANTY:
This warranty covers heat exchangers (primary and/or secondary), only if:
1. The product has not been operated with an input rate in excess of the rating plate attached to the product.
2. The product has not been allowed to operate without the use of the proper automatic limit control for maximum warm air temperature and/or
without adequate air circulation.
3. The product is installed so that combustion air is not contaminated by compounds of chlorine, fluorine, or other damaging chemical vapors.
4. The product is installed such that the heat exchangers are not exposed to return air temperatures below stated ratings.
WARRANTY PERIOD:
The warranty period in years, depending on the part, is as shown in the chart below.
MAINTENANCE:
Company strongly recommends regular periodic preventive maintenance on this equipment. The person most familiar with the
equipment in your HVAC system is a Participating Dealer. The Participating Dealer can ensure that your maintenance program meets the “Company
Warranty” conditions, maximize the equipment efficiency, and service your unit within the mandated guidelines with regard to unlawful discharge of
refrigerants into the atmosphere.
FOR WARRANTY SERVICE OR REPAIR:
Notify the Installing Dealer or a Participating Dealer, preferably in writing, as soon as possible after you
have discovered the problem. Be sure to include the Product Model Number, Unit Serial Number, Installation Date, and a description of the problem.
You may find the Installing Dealer's name on this page or on the equipment, and you can locate Participating Dealers online. If a Dealer response is
not received within a reasonable amount of time, notify Company at: Johnson Controls Ducted Systems, Consumer Relations, 5005 York Drive, Nor-
man, OK 73069 or by telephone at (877) 874-7378. All warranty service or repair will be performed during regular business hours, Monday through
Friday 9:00 AM - 5:00 PM. Service requests sent to Company without prior Dealer contact will be referred back to a Participating Dealer. Because
this process takes time, it is in the best interest of the Consumer to contact a Participating Dealer directly.
FOR PRODUCT REGISTRATION:
For your benefit and protection, register your product with Company promptly after installation. This will initiate
the warranty period and allow us to contact you, should it become necessary. You can register your product by returning the Warranty Registration
Card on the back page of this Booklet or online at
www.upgproductregistration.com
.
MAINTENANCE:
Company strongly recommends regular periodic preventive maintenance on this equipment. The person most familiar with the
equipment in your HVAC system is a Participating Dealer, who can ensure that your maintenance program meets the Company Warranty conditions,
maximize the equipment efficiency, and service your unit within the mandated guidelines. For additional buyer protection, Residential Home Comfort
Plans are available from a Participating Dealer. These plans provide you with additional years of warranty service protection including labor charges.
Home Comfort Plans must be purchased within one (1) year from the date the equipment was installed.
Product
Tier
Product
Model Family
Heat Exchanger
Parts**
Compressor **
Coil **
HX Replacement in
Residential
Applications
HX Replacement in
Non-Residential
Applications
Standard
Ultra-Low NOx PCG*
20 yrs*
10 years**
5 or 10 years*
5 or 10 years*
5 or 10 years*
NOTE:
* To qualify for Extended 10-year parts warranty, the unit must be registered online at
www.upgproductregistration.com
within 90 days of installation for
replacement units or within 90 days of closing for new home construction. In some states or provinces, registration is not required, but proof of installation is
required. If not registered, standard warranty terms (5 years for parts, 20 years for heat exchangers) apply.
NOTE:
** All 3 Phase packaged units have 5 year compressor and 1 year parts warranty (Model numbers with 31/41 voltage codes).
Product Model Number:
___________________________________
Unit Serial Number:
_______________________________________
Installation Date:
_________________________________________
Installing Dealer:
_________________________________________
