24-10520-22 Rev. –
1
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2009 Johnson Controls, Inc.
D V N 5 0 0 0 S T O R A G E , S H I P P I N G , A N D
E N V I R O N M E N T A L G U I D E L I N E S
I
NTRODUCTION
The DVN 5000 Series server contains delicate electronic components that can be damaged
under harsh conditions, such as excessive heat or humidity, or during shipment due to
improper packaging. If not properly checked, these conditions can lead to equipment failure,
which may void an existing warranty, add unnecessarily to a customer’s costs, and
potentially fail to track a security breach at the building where the unit is installed. Follow
the best practice guidelines in this document to help prevent these situations.
Contact Information
If you require technical support assistance, contact the Johnson Controls Product
Sales Team at 1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the
USA, Technical Support at 805-582-3117 (menu option 5) in the USA, or one of the
following numbers for Europe:
+49 20 12 40 04 50
+33 6 72 99 49 66
P
ACKAGING
AND
S
HIPPING
G
UIDELINES
When you need to ship a DVN 5000 Series server to Johnson Controls for repair, follow the
packing and shipping guidelines in this section prior to shipment.
Anti-static Handling and Electrostatic Discharge (ESD)
ESD can damage static-sensitive components, such as circuit boards and other
electronic devices.
Before
handling static-sensitive electronic components, discharge any static
electricity from yourself. Touch a grounded object such as a grounded, metal
enclosure and use anti-static protection equipment.
While
handling static-sensitive components, protect them by using anti-static
gloves or similar types of protection, such as anti-static wrist bands and/or floor
mats.