Joerns
®
Support Surfaces
DermaFloat
®
APM
Post Acute, Acute, HomeCare
5001 Joerns Drive
Stevens Point WI 54481
(P) 800.826.0270
(F) 800.457.8827
VA/Government
19748 Dearborn Street
Chatsworth, CA 91311
(P) 800.966.6662
(F) 800.232.9796
Canadian Office
1000 Clarke Road, Suite 6
London, ON Canada N5V 3A9
(P) 866.546.1151
(F) 519.451.8662
www.joerns.com • email: [email protected]
Joerns
Healthcare
© 2010 Joerns Healthcare • 6110054 RevD •
10-1123
Joerns Healthcare Warranty Program
for Joerns DermaFloat
®
APM Support Surface
Joerns Healthcare warrants the DermaFloat
®
APM mattress to be sold free from defects in
workmanship and materials, under normal and
proper use, for a period of two (2) years on
the mattress, and one (1) year on the cover
and electromechanical mattress components
(compressors, valves, printed circuit boards,
hoses, and couplers). Damages arising from
improper use will not be covered by this warranty.
Improper use is defined as, but not limited to,
those caused by:
• Burns
• Use of improper chemical agents
• Needle punctures, cuts, or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the
DermaFloat APM user manual
Any modification, repair or alteration done to
the DermaFloat APM that was not authorized in
writing by Joerns will void this warranty.
Damage caused by use in unsuitable
environmental conditions, abuse or failure to
maintain the product in accordance with user and
service instructions is not covered.
This warranty is extended to the original purchaser
of the equipment.
Parts
Joerns’ DermaFloat APM contains various parts that
wear from normal use. Joerns’ obligation under this
warranty is limited to supplying replacement parts,
servicing or replacing, at its option, any product
which is found by Joerns to be defective. When
requested by Joerns, parts must be returned for
inspection at the customer’s expense. Credit will be
issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Product Service Department.
Most parts requested can be shipped next day air at
the customer’s expense.
Should a technician be required, one will be
provided by Joerns, at our discretion. Only the
Joerns Product Service Department can dispatch
authorized technicians.
