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DW0014 Rev 00.1
Chapter 8
TROUBLESHOOTING
Problem
Possible Cause
Solution
Camera does
not activate
(no flashing
lights on
power up)
.
Cables are
not properly
connected.
Unplug all cables, and plug
back in, ensuring cables are
properly connected
Return to manufacturer
for repair. Do not activate
Camera, do not attempt to
repair.
(see “Jireh Industries
Ltd.” on page 1).
Restart Studio
application
Within the Studio
application, enter the
settings and choose the
system tab. Press Restart
Now.
Camera lights
flashing, no
connection
to RECON
• Studio
application.
Ethernet cable
not connected to
tablet.
Ensure Ethernet cable is
properly connected to
tablet.
Ensure enough
time has elapsed
for camera
firmware to start-up
Wait 45 seconds to
ensure camera startup has
completed processing.
Studio application
needs to be
restarted.
Close and re-open the
Studio application on the
tablet.
Camera requires
power-cycling
Camera requires power-
cycling. Turn camera off and
on and wait 45 seconds.
