If you are using other SIM cards, please top-up on the
operator’s website.
Contact us
by tap the floating ‘Get Help’
icon to live chat
with technical team.
Email us:
Warranty & Support
This warranty covers any manufacturing defects to the device or
accessories encountered by normal use. This warranty does NOT
cover damages resulting from improper use of the device
(including the use of incompatible accessories such as chargers,
storage devices, etc.), unauthorized modifications to the device,
negligence, water damage, or from any environmental or natural
disasters, or loss or theft.
*Please contact us before sending your device back so that we
can help you clear your data, unbundle your device and check if
the auto-renewal has been canceled to avoid any unnecessary
hassle for you.
Since the printed manual is relatively small, if you need an
electronic manual or any questions about the product, please feel
free to contact us at
, or drop us a message on the
app “JIMIMAX”. Queries are typically answered within 24 hours.
