JideTech P2R-20X, Quick Operation Manual

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Frequently Asked Questions
Q1: Remote viewing, appear pause and delay phenomenon?
A:
1) Related to network data, it is recommended to adjust the HD mode to Smooth mode when watching, and the
video file is still saved in HD mode.
2) Try to reduce the camera stream when view the video, reducing the stream may affect the quality of the image.
3) Remote viewing, the network recommends uploading network data up to 512KB/S. Download data 256KB/S to
watch the best. Upload network data can be viewed in the router background.
Q2: Prompt password error
A:
The camera security password is incorrectly entered or forgot the password. Press and hold the reset button for
5-8 seconds and then reset the camera.
Q3: No audio sound
A:
1) Open the camera screen, click on the speaker and set to be monitored.
2) Open the volume setting, click on setting, click on audio settings, then adjustable volume.
3) The camera pickup range is 5-15 meters, depending on the volume of the recognized volume.
Q4: Camera IP address often changes
A:
1) Login to web version and go to the camera setting, change the automatic IP address to manual setting.
2) The IP address which automatically obtain will vary depending on the IP assigned by your router's DHCP.
Q5: Is the device not online?
A:
1) The router disables MAC address filtering.
2) If it is a dual-band router, it needs to use 2.4GWi-Fi and not support 5GWi-Fi.
3) The preferred server address (DNS) of the router is changed to the telecommunications service provider DNS.
4) Wi-Fi account password only contains numbers and letters, no horizontal characters and other special characters.
5) The router signal channel is changed to 11.
Q6: SD card remote playback download
A:
1) Web download: Open the browser and log in, click the SD card and select recording date and time to download.
2) Mobile APP download: Open APP - click the video - click the remote playback - press the video file for 1-3
seconds to pop up a dialog box , click download, you can find the video file in the phone system file (CamHi file).
Q7:Can't identify the memory card?
A:
1) Reinsert the SD card into the camera, powered off and restarted camera !
2) SD card is recommend to use SanDisk, Kingston, Samsung, Toshiba, PNY Bianwei, Lexar brand
Q8: Can't the phone search for the camera's own Wi-Fi?
A:
Press the camera reset button for 5-8 seconds, make the camera reset factory default.
Q9:Can't the camera connect to Wi-Fi?
A:
1) When the camera is configured, the phone and camera are no more than 3 meters away from the router!
2) Router Wi-Fi can't be hidden or MAC address bound, or limited!
3) Wi-Fi account password only contains numbers and letters, no special characters, such as horizontal lines.
Q10: RTSP Path Example