JFE Advantech ARO-FT, User Manual

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30
Problem Action
Unable to start /
Slow start-up

.NET Framework is not installed.

In order for the software to function, .NET Framework 3.5 SP1 or a
later version needs to be installed on the computer (see 7.1). If it is
not installed, download it from Microsoft’s website and install it. If
your OS is Windows 7 or later, this process is usually not necessary.

Installation is not completed properly.

If installation was terminated during the process, the installation
might be incomplete. If this is the case, uninstall the software first,
and then reinstall it (see 7.1 and 7.8).

Slow software start-up.

Start-up can be slow depending on the specifications of the
computer or .NET Framework.
Unable to communicate
with the instrument

The connection port is not set up.

Set up the connection port (see 7.3).

The connection port is wrong.

If the computer has multiple ports, a port which is not connected
to the instrument may be set up. Confirm the port number (see
7.3).

Time-out occurs frequently.

Set the time-out longer (see 7.7).

Check if the instrument and the computer is connected properly.

Header information is corrupted.

Communication may be disabled if the header information of the
instrument is corrupted. The header information needs to be fixed.
Please contact us.

Firmware update failed.

If the firmware update fails, the instrument is disabled, and so is
the communication. If the update of the firmware fails, please
contact us.
Unable to close

Unable to close the software by [File > Close] or the [×] button.

The software cannot be closed during the recording of measured
data or communication with the instrument for calibration. For
logging, stop the recording of the measured data. For the
calibration, disconnect the communication.