JEXtream RG1100, User Manual

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Overview
The following tips can help solve many common problems encountered while using the
RG1100.
First Steps
1 Make sure you are using your RG1100 in the correct geographic region (within coverage).
2 Ensure that your wireless coverage extends to your current location by using the interactive
Wireless Carrier
‟s coverage map tool.
3 Ensure that you have an active service plan.
4 Restarting your computer and your RG1100 can resolve many issues.
IMPORTANT! Before contacting customer care, be sure to restart both your RG1100 and any
device that is currently connected.
Common Problems and Solutions
RG1100 just powered off without pressing the Power/Menu button. Why?
This may occur under Battery depletion or overheating from excessive usage for a long time.
To restore power, manually press and hold the Power button to turn on your RG1100. If the
battery is depleted, charge the battery with the AC charger provided.
IMPORTANT! If the power button will not start your RG1100, please try Power Reset (see How
do I perform a Power Reset on RG1100? below).
How do I perform a Power Reset on RG1100?
Using the power button: Press and hold the power button for 10 seconds until the RG1100
restarts.
By replacing the battery: If pressing and holding the power button for 10 seconds does not
restart the RG1100, open the battery cover, take out the battery and re-install the battery after 5
seconds. Put the battery cover back and turn on the RG1100 by pressing the power button.
Using the factory reset button: Remove the battery back cover. Make sure the battery is
installed and your RG1100 is on. Press down the reset button for 3 seconds and release. Then,
your RG1100 will perform the reset and restart automatically.