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List of frequently asked Questions
Problems(problems)
Possible causes (possible
causes)
A solution (solution)
Coffee exit flow
rate is too slow
The coffee is ground too fine
Adjust the grinder
The dose is much larger than
intended
Recalibrate the grinder
Strainer blocking
Pills to clean the brewer or replace the strainer
Leaks (lower plunger damaged)
Replace the plunger or brewer
Brewer O-ring leak
Replace the seal ring
Heavy
contamination on
the water catch
pan
No cleaning for a long time
Clean the catch pan
The outlet nozzle is not installed
correctly
Check and reinstall
Coffee is coming
out too fast
The coffee is ground too coarse
Adjust the grinder
The dose is not nearly as good as
expected
Recalibrate or check the recipe Settings
Coffee or other
related products
are prohibited
Coffee bean box feed stop plate
closed
Check and open it
Run out of coffee beans (through
system detection)
Add coffee beans
Missing ingredients associated
with the product (fresh milk)
Check and add materials
Failure to fill boiler
Prolonged machine shutdown
(water valve not open)
Turn on the water valve to restart the machine
The first time the machine is used,
there is air in the waterway system
Power off and try again to vent
The machine won't
produce the QR
code
The network signal is poor
Change the signal connection and verify in the
background that the machine is online and the
server is connected
Antenna not connected
Contact carrier
