28
The Problem
The TV cannot connect
to your network or apps.
The wireless network
connection failed.
The wireless network
signal is too weak.
Make sure the TV has a network connection.
• Run
Network Test (
> Settings > Support > Self Diagnosis >
Network Test).
• Contact your Internet service provider.
Make sure your wireless modem/router is on and connected to the
Internet.
Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Possible Solutions
Troubleshooting
My File Won't Play
When files aren't playing, this may help resolve the problem.
The Problem
S o m e f i l e s c a n ' t b e
played.
This problem may occur with high-bitrate files. Most files can be played
back, but you might experience problems with high-bitrate files.
Possible Solutions
