17
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty, or visit
https://producthelp.jennair.com
. In Canada, visit
www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
Please include a daytime phone number in your correspondence.
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee is not hot
The cups have not been preheated.
Heat the cups by rinsing them with hot water.
The infuser has cooled down because
2-3 minutes have elapsed since the last coffee
was made.
Before making coffee, heat the infuser by selecting
the Rinse function from the menu.
A low coffee temperature is set.
Change the set temperature. See “Coffee
Temperature” in the “Settings” section.
The coffee is weak or not
creamy enough
The coffee is ground too coarsely.
Turn the grinding adjustment dial one click
counterclockwise towards number one while the
coffee mill is in operation. Continue one click at a
time until coffee delivery is satisfactory. The effect can
only be noticed after delivering two coffees.
The blend of coffee is unsuitable.
Use a blend of coffee specifically for espresso coffee
machines.
The coffee is delivered
too slowly or at a drop at
a time
The coffee is ground too finely.
Turn the grinding adjustment dial one click clockwise
towards number seven while the coffee mill is in
operation. Continue one click at a time until coffee
delivery is satisfactory. The effect can only be noticed
after delivering two coffees.
The appliance does not
come on
The main switch is not turned on.
Press the main switch to ON.
The milk does not come
out of the milk spout
The lid of the milk container is dirty.
Clean the milk container lid as described in the
"Cleaning the Milk Container" section.
The infuser cannot be
extracted
The appliance has not been turned off correctly.
Turn the appliance off by pressing the
button.
The milk contains large
bubbles or spurts out of
the milk spout or there is
little froth
The milk is not cold enough or is not semi-
skimmed or skimmed.
Use fully skimmed or semi-skimmed milk at
refrigerator temperature 5°C (41°F). If results are still
not satisfactory, try changing brand of milk.
The froth adjustment dial is incorrectly adjusted.
Adjust following the instructions in the "Adjusting the
Amount of Froth" section.
The milk container lid or froth adjustment dial is
dirty.
Clean the milk container lid and froth adjustment dial
as described in the "Cleaning the Milk Container"
section.
The hot water/steam connection nozzle is dirty.
Clean the connection nozzle as described in the
"Cleaning the Hot Water/Steam Connection Nozzle"
section.
At the end of descaling,
the appliance requests a
third rinse
During the two rinse cycles, the water tank was
not filled to MAX level.
Follow the instructions displayed by the appliance,
first emptying the drip tray to avoid the water
overflowing.
The machine emits
noises or small puffs of
steam while not in use
The machine is ready for use, or has recently
been turned off, and condensate is dripping into
the vaporizer which is still hot.
This is part of normal operation. To limit this, empty
the drip tray.
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
04-Mar-2019 07:49:57 EST | RELEASED
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
