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17

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, 

refer to the warranty, or visit 

https://producthelp.jennair.com

. In Canada, visit 

www.jennair.ca

.

Contact us by mail with any questions or concerns at the address below:

Please include a daytime phone number in your correspondence.

PROBLEM

POSSIBLE CAUSE

REMEDY

The coffee is not hot

The cups have not been preheated.

Heat the cups by rinsing them with hot water.

The infuser has cooled down because  

2-3 minutes have elapsed since the last coffee 

was made.

Before making coffee, heat the infuser by selecting 

the Rinse function from the menu.

A low coffee temperature is set.

Change the set temperature. See “Coffee 

Temperature” in the “Settings” section.

The coffee is weak or not 

creamy enough

The coffee is ground too coarsely.

Turn the grinding adjustment dial one click 

counterclockwise towards number one while the 

coffee mill is in operation. Continue one click at a 

time until coffee delivery is satisfactory. The effect can 

only be noticed after delivering two coffees.

The blend of coffee is unsuitable.

Use a blend of coffee specifically for espresso coffee 

machines.

The coffee is delivered 

too slowly or at a drop at 

a time

The coffee is ground too finely.

Turn the grinding adjustment dial one click clockwise 

towards number seven while the coffee mill is in 

operation. Continue one click at a time until coffee 

delivery is satisfactory. The effect can only be noticed 

after delivering two coffees.

The appliance does not 

come on

The main switch is not turned on.

Press the main switch to ON.

The milk does not come 

out of the milk spout

The lid of the milk container is dirty.

Clean the milk container lid as described in the 

"Cleaning the Milk Container" section.

The infuser cannot be 

extracted

The appliance has not been turned off correctly.

Turn the appliance off by pressing the 

 button.

The milk contains large 

bubbles or spurts out of 

the milk spout or there is 

little froth

The milk is not cold enough or is not semi-

skimmed or skimmed.

Use fully skimmed or semi-skimmed milk at 

refrigerator temperature 5°C (41°F). If results are still 

not satisfactory, try changing brand of milk.

The froth adjustment dial is incorrectly adjusted.

Adjust following the instructions in the "Adjusting the 

Amount of Froth" section.

The milk container lid or froth adjustment dial is 

dirty.

Clean the milk container lid and froth adjustment dial 

as described in the "Cleaning the Milk Container" 

section.

The hot water/steam connection nozzle is dirty.

Clean the connection nozzle as described in the 

"Cleaning the Hot Water/Steam Connection Nozzle" 

section.

At the end of descaling, 

the appliance requests a 

third rinse

During the two rinse cycles, the water tank was 

not filled to MAX level.

Follow the instructions displayed by the appliance, 

first emptying the drip tray to avoid the water 

overflowing.

The machine emits  

noises or small puffs of 

steam while not in use

The machine is ready for use, or has recently 

been turned off, and condensate is dripping into 

the vaporizer which is still hot.

This is part of normal operation. To limit this, empty 

the drip tray.

In the U.S.A.:

JennAir Brand Home Appliances 

Customer eXperience Center 

553 Benson Road 

Benton Harbor, MI 49022-2692

In Canada:

JennAir Brand Home Appliances 

Customer eXperience Centre 

200 – 6750 Century Ave. 

Mississauga, Ontario L5N 0B7

04-Mar-2019 07:49:57 EST | RELEASED

In some European factories the letter "W" of the part code mentioned herein will be automatically

replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")

Summary of Contents for W11325607A

Page 1: ...jennair ca Guide d utilisation et d entretien Pour des questions propos des caract ristiques du fonctionnement rendement des pi ces accessoires ou d pannage composer le 1 800 JENNAIR 1 800 536 6247 ou...

Page 2: ...offee Mill 11 Making Coffee using Pre Ground Coffee 12 Making Milk Based Hot Drinks 12 Delivering Hot Water 14 Steam Delivery 14 COFFEE SYSTEM CARE 14 General Cleaning 14 TROUBLESHOOTING 17 ASSISTANCE...

Page 3: ...and personal injury do not immerse cord plugs or appliance in water or other liquids The appliance is not intended for use by young children or infirm persons without supervision Unplug from outlet w...

Page 4: ...coffee funnel F Infuser G Coffee guide H Service door I Cup holder tray J Coffee grounds container K Drip tray L Coffee spouts adjustable height M Lights to illuminate cup N Hot water steam connectio...

Page 5: ...th adjustment and CLEAN function dial B Lid release buttons C Thermal casing D Milk container E Milk intake tube F Adjustable frothed milk spout G Lid with milk frother Water filter not available on t...

Page 6: ...e water tank 5 Place a container with a minimum capacity of 1 2 cup 100 mL underneath WATER CIRCUIT EMPTY PRESS OK TO START FILLING PROCESS will show on display Press OK to confirm 6 The coffee system...

Page 7: ...l enable or disable tones that sound when an icon is pressed or an accessory is inserted removed 1 Press to enter the menu 2 Press or until the display shows BEEP 3 Press to enable or disable the soun...

Page 8: ...ce when the display shows DESCALING NEEDED PRESS OK TO START 45 min To descale immediately press OK and follow the steps 1 REMOVE WATER FILTER will show on the display if present Remove the water filt...

Page 9: ...E 3 Press Hola Bonjour Ciao Press or until the flag corresponding to the required language is shown and select it Press ESC twice to return to the home page Set Time 1 Press to enter the menu 2 Press...

Page 10: ...first followed by the quantity of milk then coffee Memorizing Your Personal Profile The coffee system allows you to memorize six different profiles each associated with a different icon In every profi...

Page 11: ...From the home page select the required size of coffee in the cup by pressing SIZE SMALL SIZE MEDIUM SIZE LARGE SIZE EXTRA LARGE SIZE CUSTOM SIZE if programmed STANDARD SIZE After delivering the bever...

Page 12: ...one cup of coffee at a time While the coffee maker is making coffee delivery can be interrupted at any time by pressing STOP As soon as delivery has ended to increase the quantity of coffee in the cu...

Page 13: ...pressing OK 4 After a few seconds preparation begins automatically and an image of the selected beverage appears on the display together with a progress bar which gradually fills as preparation progre...

Page 14: ...frothed and immerse the hot water steam spout in the liquid 2 Select STEAM from the homepage The corresponding image appears on the display together with a progress bar which fills gradually as prepar...

Page 15: ...Coffee Spouts Clean the coffee spouts regularly with a sponge or cloth Check that the holes in the coffee spouts are not blocked If necessary remove coffee deposits with a toothpick Cleaning the Pre...

Page 16: ...cup or other recipient under the frothed milk spout 3 Turn the foam adjustment dial to CLEAN CLEANING MILK CONTAINER PLACE A CUP UNDER THE MILK OUTLET appears on the display together with a bar which...

Page 17: ...ontainer is dirty Clean the milk container lid as described in the Cleaning the Milk Container section The infuser cannot be extracted The appliance has not been turned off correctly Turn the applianc...

Page 18: ...the drip tray the grounds container must always be emptied even if it contains a few grounds If this is not done when you make the next coffees the grounds container may fill up more than expected an...

Page 19: ...n while the coffee mill is in operation If after making at least two coffees delivery is still too slow repeat the correction procedure turning the grinding adjustment dial another click If the proble...

Page 20: ...low fresh water to drain out of the spout the flow will stop itself automatically If the problem persists make sure the water tank is fully inserted PRESS OK TO START CLEANING PROCESS OR TURN MILK FRO...

Page 21: ...described in the Descaling section needs to be performed as soon as possible Reminder that the tubes inside the milk container must be cleaned Turn the froth adjustment dial to CLEAN Reminder that the...

Page 22: ...locate the JennAir designated service company in your area you can also look in your telephone directory Yellow Pages For further assistance If you need further assistance you can write with any quest...

Page 23: ...er product maintenance or installation installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing i e house wiring fuses or water inlet hoses 4...

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