26
Should an error occur you will see the
error symbol (wrench with phone).
• When you press info icon in the
display additional information will
be shown (as shown here)
The actual error is given by means of
an error number. (red area)
Depending on this error code number
there are actions you can take yourself
to resolve the error.
Error
Cause
Action
Error code (11/12/19)
The internal boiler is not filled
Check the water supply. Is the tap still open?
in the designated time
In case a water filter is installed: Is the lever of the filter fully opened?
Contact your service provider if the error remains.
Error code (18)
Water passed through the outlet valve in stand-by
Close the water supply (or remove the water tank). Contact your service provider.
Error code (21)
The operational boiler temperature is not reached in time.
Reset the machine : Unplug the power cord for 10 seconds
Contact your service provider if the error remains.
Error code(24)
The operational boiler temperature has not yet been reached
Please wait until the operational temperature has been reached.
Contact your service provider if the error remains.
Error code(26)
Scale deposit is affecting the water system
Execute the descaling procedure.
Contact your service provider if the error remains thereafter.
Error code (27)
Driptray is not detected
Check if the drip tray is correctly placed.
Error code (30/31)
Cooling temperature too high
Check if the cooling compartment door is properly closed / there is enough ventila
tion space (> 12 cm) behind the machine.
Reset the machine : Unplug the power cord for 10 seconds. It may take some time
to reach the correct cooling temperature.
Check / clean the cooling filter. See page 20.
Contact your service provider if the error remains.
Error code (32)
Incorrect cooling temperature
Contact your service provider.
Error code (60)
The water tank is not (correctly place or detected
Check if the water tank is present. Remove and place back if necessary.
Error code (61/63/64)
Internal valve error
Reset the machine : Unplug the power cord for 10 seconds
Contact your service provider if the error remains.
8.2 ERROR CODES
Summary of Contents for PRMSS-001
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