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must can receive the GPS signal, normally the back of the seat or arm rest box or under the back window or
room on the panel etc. please leave away the tracker from big metal, and keep away from the magnetic
components.
5. The tracker built in high capacity Li battery, recharge one time can use about 30 days (No sunlight
standby), please use our OEM DC adapter for charging, change the working mode can extend the working
time longer, place the tracker in the sunlight can extend the working time.
6. The tracker built in GSM and GPS module, so please power off the tracker at the special place that
restrict using mobile phone, such as on the plane, etc.
7. The GPS need 10-200 seconds to locate the position, when the GSM signal is weak or the network is
very busy, the SMS maybe delay to send by the GSM network, this is normal.
8. The tracking data on our server will keep 6-12 months; the old data will be deleted.
Trouble Shooting:
1. The tracker auto power off: please confirm the tracker battery have enough power, and try to recharge
it; and confirm the adapter is working well (When charging the LED on the adapter is RED, if the LED is
GREEN means the charging is finished, the charging process will cost 5-10 hours ).
2. After power on the tracker, the tracker GREEN LED keep on, and it has not any repose, and no ring,
please confirm the SIM card has been installed properly, the SIM card PIN code is disable, and the SIM card
has enough charge, and the mobile phone can work well in that place. If the tracker work well the Green
LED will flash once every 4 seconds.
3. If the tracker cannot upload location to website, please confirm the SIM card has GPRS function, and
the APN or GPRS auto configure is right, (Send SMS “CHECK*123456” to check auto configure, and call the
mobile phone hot line to confirm APN & GPRS). if the tracker do not move, the tracker will not upload
tracking, try moving the tracker.
4. If the tracker cannot send back information by SMS, please confirm the SIM card has ID caller display
function and SMS service function, and please read the SMS information of the tracker sending back, and
check the instruction & password is right or not.
5. When call the tracker, it has ringing, but it will not hang up the calling, please check the tracker has
set the authorized phone number, use the authorized phone call the tracker, or delete the authorized
phone number.
6. Cannot login the platform: send SMS to check the ID of the tracker, then try again, if not success
please contact your supplier.
7. After go out the underground park, some tracking maybe lost, the GSM and GPS module will take a
few minutes to receive signal and re-locate, some tracking maybe lost, this is normal.
8. Some time some location point is lost, this is normal, in the transmit process, some point maybe lost,
