29
General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
Rev. 1.3
SCREEN MESSAGE
ENCODING ERROR
READING ERROR
REJECT BOX FULL
MAGNETIC ERROR
FLASH ERROR
NO ACCESS
MEANING
Data cannot be written or read
from the card's magnetic stripe
Data cannot be read from
the card's magnetic stripe
The reject box is full
The printer cannot detect a
magnetic stripe on the card.
ACTION
Check that the cards are
loaded with the magnetic
stripe in the correct
orientation. Check whether
high or low coercivity cards
have been specified. Check
that the data conforms to
ISO specifications. See
Appendix B of this manual
for further information.
Check that the cards are
loaded with the magnetic
stripe in the correct
orientation. Check whether
high or low coercivity cards
have been specified. Check
that the data conforms to
ISO specifications. See
Appendix B of this manual
for further information.
Empty the reject box and
press the right panel button
Check the card orientation
Contact your dealer for
technical support.
Ribbon Errors:
Check that the print ribbon has not 'run out'. Lock and then unlock
the print head assembly; this resynchronises the ribbon automatically. When using
a colour ribbon, it should advance automatically so that the leading edge of the
yellow panel is beneath the print head. Ensure that the correct ribbon type has
been specified in the Windows driver.
Card Feed & Mechanical Errors:
Ensure that the card thickness adjustment has
been set-up correctly to allow one card to feed.
Continued on next page...
TROUBLESHOOTING
