30
Quick Start
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
General
Information
Rev. 1.1
TROUBLESHOOTING
•
Printing shows very pale or inconsistent results.
Possible Cause
A. Ribbon may have been stored improperly or is damaged.
B. Cards may not meet specifications.
C. Contrast and/or Intensity may be set to values
which are too high.
D. Dust or embedded contamination on elements
of the printhead.
Solution
A1.Change ribbon and print again.
B1.Use a different supply of cards.
C1. Adjust contrast and/or Intensity values in software
D1.Perform a cleaning of the printhead (see 4.2 Cleaning the printhead.)
•
Printing shows blurry printed image.
Possible Cause
A. Ribbon may not be correctly positioned
B. Ribbon may not be synchronized on the correct
color panel position.
C. Cards may not meet specifications.
D. Dust inside the printer and/or dirty cleaning roller.
Solution
A1. Open cover and press down the printhead unlock lever to open the
printhead carriage. The printhead will move up.
A2. Check ribbon is properly rolled on ribbon cores.
A3. Push down on the printhead lock lever until an audible
“
click
”
signals the locked-down position.
A4. Ribbon will automatically synchronize.
A5. Print again.
Continued on next page...
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