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8. Troubleshooting
This chapter will help diagnose and solve some common problems.
Warning: Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the
hardware.
8.1. Prior to Contacting Support
Before contacting JAVAD GNSS support, check the following:
•
Check all external receiver connections carefully to ensure correct and secure
connections. Double check for worn or defective cables.
•
Check all power sources.
•
Check that the most current software is downloaded onto the computer and that the most
current firmware is loaded into the receiver. Check the JAVAD GNSS website for the
latest updates.
Then, try the following:
•
Reset the receiver using NetView&Modem: Receiver name (on the left panel)4Actions
4Reset.
•
Restore default settings using NetView&Modem Receiver name (on the left panel).
•
Clear the NVRAM.
If the problem persists, see the following sections for other solutions.
For NVRAM cleaning do the following:
•
Turn the device off.
•
Press and hold Record (FN) button.
•
While Record (FN) button is held, press Power button for 1-2 seconds to turn the
receiver on.
•
Wait until both first and last LEDs turn green.
•
In five seconds, both LEDs will blink orange.
•
Release Record (FN) button while LEDs are blinking. Note that you have only five
seconds while orange-blinking state is on to clean NVRAM.
