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11.  FAQ and Troubleshooting  

1)  My PC cannot connect to the CPE.  

  Re-plug  the  PC  Ethernet  cable  and  check  if  the  PC  LAN  connection  is  up  or  showing 

activity. 

  Check  if  the  SYS  LED  is  on.  If  it  is  not,  check  the  power  cord  and  make  sure  it  is 

connected properly. Also verify that the AC power supply is available.  

  If the PC LAN shows no activity and CPE SYS LED is off but the power cord and ETH 

cable are connected properly and there is AC supply, then it is likely the power adapter is 
damaged. Please contact distributor to obtain replacement part.  

2)  My PC cannot acquire IP from the CPE.  

  First check if the Network card is up and working properly. Then check the PC Network 

card configuration and make sure the DHCP is enabled. 

  To release and renew the correct IP address, please unplug the Ethernet cable from PC 

and wait for about 5 seconds, then connect it again. 

  If the problem persists, please contact the operator or distributor for further diagnoses. 

3)  My CPE networking is not working properly.  

  You may want to check if the LTE connection is up and running properly. You can do this 

by login the WEB GUI and check the Interface Info page. 

  You may want to perform a factory reset and see if the problem is being corrected. You 

can do this by log into the W

EB GUI using “

admin123

” password and perform restore the 

unit to default factory setting.  

  If  the  problem  cannot  be  corrected  by  factory  reset,  please  contact  the  operator  or 

distributor for further diagnoses. 

4)  I forget the login password and like to reset the unit to factory default.  

  You may press and hold the RESET button in the back of the unit for 5 seconds. The unit 

will  reset  and  reboot.  Please  wait  until  the  unit  finishes  rebooting  to  regain  access  the 
device WEB GUI using default login credentials.  

  After  device  reset,  if  the  device  cannot  connect  to  the  network,  please  contact  the 

operator or distributor for further support. Additional device provision may be required.  

Summary of Contents for JT4300M

Page 1: ...JATONTEC JT4300M LTE A CPE Administrator user Manual v1 0 ...

Page 2: ... MANAGEMENT 19 COMMAND 20 6 NETWORK CONFIGURATION 21 OPERATION MODE SETTING 21 LAN NETWORKING 21 VPN SETTING UNDER ROUTER MODE 22 VPN SETTING UNDER L2 BRIDGE MODE 25 PACKETS CLASSIFIER 27 IPV6 SETTING 28 DDNS SETTING UNDER ROUTER MODE 29 CLIENT LIST 29 7 WI FI CONFIGURATION 30 NETWORK SETTINGS 30 WPS SETTING 30 WI FI STATUS 31 8 SERVICE CONFIGURATION 32 PORT FORWARDING 32 PACKET FILTERING 32 UPNP ...

Page 3: ...Page 3 NTP SETTING 47 AUTO UPDATE 48 MAINTENANCE 49 IPERF 50 PING 51 11 FAQ AND TROUBLESHOOTING 52 ...

Page 4: ...nt and of the Council and the EU Restriction of Hazardous Substances RoHS Directive Directive 2002 95 EC of the European Parliament and of the Council FCC Notice USA This CPE unit can comply with Part 15B of the FCC rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that ...

Page 5: ...onnectivity Operator Device Specification Model Description User Interface IDU 1 RJ45 10 100 1000M ETH PoE 2 RJ45 10 100 1000M ETH 1 RJ11 FXS Line SYS NET SIG Tri color 2 4G Wi Fi 5G Wi Fi LAN1 2 LINE 48V 0 5A DC Dimensions 170 mm 138 mm 55mm Weight 300g ODU 1 RJ45 10 100 1000M LAN Port PWR NET SIM Poe ACT RF 5LEDs 48V 0 5A PoE supply ODU Power 15 Watts Dimensions 164 mm L 56 mm W 280 mm D Weight ...

Page 6: ...ce life To power on the device the CPE must use a 48V DC power supply adapter The power adapters can operate in 90 250V AC range and therefore can be used in different country An Ethernet cable is required to connect the WAN port of IDU with the POE LAN port of ODU By the way the ODU don t support the hot plugging Once the device is powered up the user should wait for about 2 minutes before the de...

Page 7: ...Page 7 Insert SIM Card Installing Outdoor Unit ODU Clamp ...

Page 8: ...ard is error LINK LAN port status Solid Green LAN port is up ACT LAN port status Blinking Green LAN data transmission RF 5LEDs RF Signal Strength 5 level signal strengths indication by 5 green LEDs 1st Green LED 115dBm RSRP 2nd Green LED 115dBm RSRP 105dBm 3rd Green LED 105dBm RSRP 95dBm 4th Green LED 95dBm RSRP 85dBm 5th Green LED 85 RSRP 3 Managing CPE Device The JT4300M offers rich management f...

Page 9: ...2 16 1 1 in the address bar A window will pop up requesting password Input the user login password and then click the Log in button After successful log on the default home page of the WEB GUI interface will appear Note the default password is admin123 ...

Page 10: ...Page 10 4 System Information System Status The menu shows the general system info of the CPE device It includes system general WAN LAN Wi Fi information ...

Page 11: ...Page 11 Network The menu shows the general network status that includes PDN interface info ...

Page 12: ...Page 12 Statistics Info The menu shows the CPE device traffic statistics and memory usage information ...

Page 13: ...onfiguration Interface Info The LTE interface info GUI gives detailed LTE information about the radio connection the UL DL Bandwidth UL DL Frequency the receiving signal strength of the device by the LTE Info WEB GUI ...

Page 14: ...LTE radio can be enabled or disabled via 4G Radio setting The radio can also be reset via Reconnect Frequency scanning step and channel settings can all be configured as follow By default 500KHz frequency scanning step is assumed ...

Page 15: ...o configure the operator APN profile You can configure single or multiple APNs for the operator network The below shows an example of two APN configuration The user can view the APN status info in the System Information Network menu ...

Page 16: ...Page 16 SIM Card The SIM card menu is used to view the SIM card status and perform card restriction for SIM card ...

Page 17: ...Page 17 PLMN Selection The user can add and configure the PLMN list to restrict the CPE to attach The CPE will attach to network according to the PLMN priority assigned ...

Page 18: ...can configure the Auto Select mode to select cell based 3GPP standard When configured with Auto Select Lock user add the desired cell ID to the list and the CPE will attach to the appropriate cell after a full scan If configured with Manual Select the CPE will not connect to any cell if they are in the list ...

Page 19: ...9 PIN Management The PIN Management menu is used to view the SIM card status and perform PIN code management for SIM card You disable or enable the SIM card PIN check on the CPE to bind the SIM card inserted ...

Page 20: ...Page 20 Command The Command menu is used to run LTE command via the WEB GUI interface The user can type the command and click the Run Command button to execute ...

Page 21: ...directly from the network However the device WEB GUI may still be accessed via port 8080 from remote side if remote management is enabled For local LAN access the user or operator can configure LAN PC with a static IP address as 172 16 1 x and login the WEB GUI via http 172 16 1 1 LAN Networking The LAN setting allows user to specify the device LAN IP DHCP server setting Local DNS and etc When Rou...

Page 22: ...er Mode This section allows user to configure VPN service for selected connection mode In router mode PPTP L2TP and GRE can be selected In L2 Bridge mode only L2 GRE can be configured The router mode VPN configuration is shown below ...

Page 23: ...Page 23 ...

Page 24: ...Page 24 The L2TP configuration under router mode is shown below The PPTP configuration under router mode is shown as follows ...

Page 25: ...Page 25 The L2 GRE configuration under router mode is shown below VPN Setting Under L2 Bridge Mode Under the L2 Bridge connection mode L2 GRE or L2TP can be configured as follows ...

Page 26: ...Page 26 ...

Page 27: ...Page 27 Packets Classifier This configuration menu allows user to tag DSCP or TOS value for CPE local data Management and LAN port data Data ...

Page 28: ...Page 28 IPv6 Setting In this page user configure the IPv6 operation setting for the CPE device ...

Page 29: ...S Setting Under Router Mode This configuration menu allows user to configure use of different DDNS service for router mode operation Client List This shows all the LAN clients that are connected to the CPE device ...

Page 30: ... modify the default SSID and select the desired Security Policy to protect device Wi Fi access For easy configuration the operator can use one of the following three recommended common security policies for setup WPS setting The WPS setting allows user to enable or disable Wi Fi WPS service ...

Page 31: ...Page 31 Wi Fi Status The menu shows the Wi Fi info of the CPE device ...

Page 32: ... forwarding rules for the CPE in router mode Packet Filtering This allows user to create packet filter to control the client access UPnP This menu allows user to configure the UPnP application for on demand DMZ support The current forwarding rules created can be viewed and cleared if required ...

Page 33: ... CPE in router mode Web server Telnet SSH and Ping Service port can be exempted from DMZ mapping if required By enabling DMZ option will make the specified local LAN host DMZ IP exposed to Internet Security Setting This allows to configure security protection and ALG options ...

Page 34: ...Page 34 ...

Page 35: ...o allow device SIP registration The SIP register and proxy server configuration should be performed by the network operator via administration management interface The SIP account status is displayed for operator information When the SIP line is registered and ready the Line LED in the front panel will be light up If the device VoIP function is not working properly the operator is advised to conta...

Page 36: ...Page 36 ...

Page 37: ... numbers from external phone or fax Dialed digits are analyzed before being sent out to another element in a VoIP network Dial numbers can be modified according to specific needs Rules can be setup to modified a dial number if it meets certain condition ...

Page 38: ...Page 38 Call Call Configuration section defined a few behaviors when a call is outgoing or incoming ...

Page 39: ...Page 39 DSP Voice is sampled and coded into digital bit stream before they are packetized into IP packets The following sections discuss various codecs supported by the device ...

Page 40: ...es Configuration the following Supplementary Service Subscription are displayed in the right frame of browser window Many of the enhanced services need to be provisioned with the proper activation codes to work with the soft switch The default service codes are displayed below Service codes are configurable ...

Page 41: ...ne Features Line Settings specify user specific parameters for supplementary services These settings will remain even their associated features are deactivated so that users are not required to set them next time ...

Page 42: ...ical and electrical layer parameters such as port transmit power Module Management The device need not be reset if changes are made are at application level e g Proxy IP address change However the media protocol can be restarted to effect changes ...

Page 43: ...Page 43 ...

Page 44: ...Page 44 10 System Maintenance General Setting The menu allows user to configure the device management control and language setting ...

Page 45: ...Page 45 General Setting The menu allows user to configure the WEB GUI login password ...

Page 46: ...Page 46 TR069 The menu allows user to configure the necessary setting for TR069 management of the CPE device ...

Page 47: ...Page 47 NTP Setting The menu allows user to configure the NTP setting for the CPE device ...

Page 48: ...Page 48 Auto Update The user can select the Auto Update device s firmware This menu can configure the remote upgrade using FTP or HTTP ...

Page 49: ...Page 49 Maintenance This menu allows user to perform firmware upgrade via WEG GUI with option to reset to factory setting It can also configure the remote upgrade using FTP TFTP or HTTP ...

Page 50: ...Page 50 Iperf This menu allows user to configure iPerf testing using WEB GUI interface Both TCP and UDP tests can be supported Remote iPerf server is required to conduct the tests ...

Page 51: ...Page 51 Ping This menu allows user to perform PING tests using WEB GUI interface Both IPv4 and IPv6 can be supported ...

Page 52: ...f the problem persists please contact the operator or distributor for further diagnoses 3 My CPE networking is not working properly You may want to check if the LTE connection is up and running properly You can do this by login the WEB GUI and check the Interface Info page You may want to perform a factory reset and see if the problem is being corrected You can do this by log into the WEB GUI usin...

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