Jason International, Inc. •
501.771.4477
Page 14 of 16
Customer Service : 800.255.5766
Copyright © 2014 Jason International.
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed warranty
statement and warranty validation card.
The pre-addressed warranty registration card MusT be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason Inter-
national, Inc., in order for limited warranty to become effective.
warranTY
troubleshooting guide (cont.)
wHIrlPOOl PuMP sYsTeM
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Pump system won’t start.
a) No power to the pump unit.
a) Reset circuit breakers and check GFCI. Check fuses
and replace if bad.
b) Pump motor is not plugged in.
b) Make sure plug is fully inserted into the ourlet.
c) Insufficient water.
c) Check and reconnect if necessary.
Pump operates, but no air is
injected into water.
a) Air line is clogged.
a) Refer to installer/dealer.
Pump operates, but water is not
being pumped.
a) Suction or discharge blocked.
a) Remove obstruction.
b) Suction air leak. (System usu-
ally surges.)
b) Make sure union is tight on suction side of the purmp.
Pump does not manually shutoff.
a) Defective keypad or control
a) Refer to installer/dealer. Replace keypad or control.
Pump unions leak.
a) Unions cracked, under-tight-
ened, over-tightened, or O-ring
is not seated properly (possi-
bly pinched).
a) Refer to installer/dealer. Replace keypad or control.
Pump shuts off by itself before set
time elapses.
a) Pump motor overheated and
thermal protection device
deactivated motor. (Possibly
low voltage.)
a) Make sure motor air cooling vents are not blocked.
Clear and allow motor to cool down. (Check service &
wire size.)
b) GFCI tripped.
b) Refer to installer /dealer.
c) Water fell below rec-
ommended level.
c) Fill to recommended level (2” [50 mm] above jets).
Pump does not turn off after set
time elapses.
a) Wiring error or control prob-
lem.
a) Refer to installer/dealer.
LED Chromatherapy light will not
operate.
a) LED light is loose in socket.
a) Access LED light and assure it is properly installed in
socket.
b) LED cable disconnected.
b) Verify correct cabel connections.
WaRRantY RegistRation: Register your product's warranty online at www.jasoninternational.com.