W A R R A N T Y
49
Warranty
LIMITED FIVE YEAR WARRANTY
I.
Acceptance
. Acceptance of ownership of the merchandise occurs upon acceptance of
delivery.
II.
Shipping damage.
The shipment should be examined for shipping damage prior to
acceptance. Shipping damage will not result in cash costs to the buyer.
1.
Obvious damage
.
i.
If such damage is discovered, delivery should be refused, so that JansZen may most
credibly negotiate with the shipping company.
ii.
JansZen shall be notified of the event ASAP.
2.
Occult damage
.
i.
If after acceptance damage is found that was not initially noted but is attributable to
handling in transit, the applicable claims procedures of the shipping/freight company
apply.
ii.
Details of the damage shall be reported to JansZen either verbally, in text,
graphically, or photographically, as required to accurately document the damage.
iii.
At JansZen’s sole discretion, the damaged goods may be returned to JansZen for
inspection or inspected on site, if this is in accordance with the shipping/freight
company’s policies.
iv.
At JansZen’s sole discretion, the damaged goods may be repaired or replaced.
3.
Time frame
– We will make every effort to return the owner’s speakers within a four
week period. This allows a week for the carrier to do its investigation, a week in transit
each way
, and a week under repair at our plant.
III.
No defects warranty
. JansZen systems may contain both electronics and acoustical radiators,
which are warranted separately.
1.
The speaker elements (acoustical radiators), mechanical parts, and passive electrical parts
are warranted against failure caused by manufacturing or material defects for five years.
2.
Any active electronics are warranted against failure caused by manufacturing or
component defects for two years.
3.
Systems or components in need of repair or replacement during these periods will be
repaired or replaced at no cost to the owner, or the purchase price refunded. JansZen will
be the sole determiner of which action is taken.
4.
This warranty covers only non-commercial use of the product.
