Janome QUILT MAKER PRO, Instruction Manual

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Troubleshooting
You can correct many problems on your own. If you need additional help, contact your local, authorized Janome
retailer. You can also contact Janome Monday through Friday 8:30AM - 5:00PM EST, 1-800-631-0183 option 3 .
First check the following:
The AC power cord is properly connected and the power switch is turned on.
Confirm that all cables are properly seated into their connections.
Turn off the machine completely. Wait for at least ten seconds and then turn it back on.
If the above checks did not solve the problem, refer to the information below.
Skipped Stitches Corrective Measure(s)
The needle is damaged, dull, bent,
or installed improperly • Replace the needle regularly, at least once per quilt. Use only the
recommended needle system.
• Always change the needle if the needle has struck any hard object such
as a straight pin, etc. The tip of the needle can become damaged or
burred, resulting in fabric damage as well as skipped stitches, thread
breakage, or shredding.
• Always change the needle if it has been hit, bumped or pulled off center
while maneuvering the machine about the quilt. A slightly bent needle
can be a major cause of skipped stitches.
Incorrect needle size • Use the proper size of needle for the work and thread being used.
Some battings and fabrics used in quilting may constrict or impede the
thread passing through the front groove of the needle. This diminishes
the loop lift required for stitch formation. Typically, a larger needle
will solve the problem. However, using certain smaller sizes of needles
and ball pointed needles solve some specific problems. You will need
to experiment to determine which work best with your combination of
fabric, thread, and batting.
Fabric is too tight on the frame • Loosen the pole tension on the frame. Fabric that is rolled too tightly
causes the fibers to separate and the fabric to bounce while quilting.
This reduces the needle friction on the thread, resulting in a smaller
thread loop or skipped stitches.
Thread tension too tight • Check bobbin case tension and then check top thread tension. (For
more information about adjusting tension, see Bobbin and Bobbin
Tension and Top Thread Tension in the Using Your Machine section of
this manual.)