Troubleshooting
XG4
User Manual
Janam Technologies LLC Version 2, September 2021
Troubleshooting 14—1
Before contacting the service center, please review the instructions below:
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Please fully charge the battery for optimal operation.
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Avoid storing large amounts of data in your device as this may affect its performance.
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Use Factory data reset and the upgrade tool to perform device formatting or software
upgrading (to reset factory data, go to “Settings”,”Backup and reset”. ALL User device data:
contacts, photos, messages, files, and downloaded applications will be permanently lost. It
is strongly advised to fully backup the device data and profiles before doing formatting or
upgrading.
My device cannot be turned on or is frozen
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When the device cannot be turned on, charge for at least 20 minutes to ensure the
minimum battery power needed, then try to turn it on again.
My device has not responded for several minutes
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Restart your device by pressing and holding the Power key for more than 7 seconds.
My device turns off by itself
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Check that your screen is locked when you are not using your device.
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Check the battery charge level.
My device doesn’t charge properly
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Make sure you are using a Janam Technologies approved charger.
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Make sure that your battery is not completely discharged; if the battery is completely
discharged, it may take around 20 minutes to display the battery charger indicator on the
screen.
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Make sure charging is carried out under normal conditions (32°F to +104°F).
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When abroad, check that the voltage input is compatible.
My device cannot connect to a network
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Try connecting in another location.
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Verify the network coverage with your operator.
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Check with your operator that your SIM card is valid.
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Try selecting the available network(s) manually.
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Try connecting at a later time if the network is overloaded.
My device cannot connect to the Internet
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Check your device's Internet connecting settings.
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Make sure you are in a place with network coverage.
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Try connecting at a later time or another location.
Troubleshooting
14
