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Comfort PLUS Whirlpool Bath

Installation and Operation 

www.jacuzzi.com

 

Page 17

English

Troubleshooting Procedures

 

If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial number 

before work is started. The serial number is located on the Specification/Serial Number Plate (the plate is located behind the equipment area).

PROBLEM

PROBABLE CAUSES

REMEDY

Contact Jacuzzi Luxury Bath @ 800-288-4002

Pump/motor does not start

Pump/motor shuts off by itself before time elapses

Chromatherapy lights do not operate

Pump/motor operates but no fully adjustable jets are 

functioning

Water leakage from pump unions

No power to pump/motor 

Pump/motor not plugged in 

 

Pump/motor faulty

Motor thermal protection has deactivated pump/motor 

due to overheating (supply voltage low)

GFCI tripped

Inadequate supply wiring

Reset GFCI 

Insert plug securely into outlet 

Ensure the control panel is conencted to control box 

Contact Jacuzzi Luxury Bath @ 800-288-4002

Let motor cool; thermal protection will reset. Check for 

proper ventilation (check supply voltage)

Reset GFCI. If it continues to trip, do not use this unit. 

Disconnect the unit and have the problem corrected by 

a licensed electrician before using.

Consult a licensed electrician to correct the wiring unit.

Connector has come loose

Jets are closed

Suction cover/strainer may be clogged

Open jets by rotating counter-clockwise

With the motor turned OFF, remove the suction cover/

strainer and remove any debris. Replace the suction 

cover before operating

Overtightened, O-ring may be pinched or improperly 

seated, undertightened

Loosen unions , check and reseat O-ring. If O-ring has 

been pinched out of shape, replace (refer to number 

below). When tightening union nuts, handtighten only.

Pump/motor operates but air is not injected into the 

water

Air valves are closed

Open air control valves

Press Reset button on heater

Water not maintaining temperature

High Limit switch on heater has been tripped

Clean the suction cover/strainer of hair and debris when 

necessary.  

1

  Remove the center screw and detach the suction 

cover.

2

  Clean the cover by backflushing debris from the holes.

3

  Replace the suction cover immediately after cleaning. 

  When reinstalling, orient the cover/strainer with the 

small notch at the bottom. The gasket must be inserted 

into the groove of the cover/strainer before reinstalling 

onto the suction fitting.

  Keep hair a minimum of 6 inches (152 mm) away 

from the suction fitting at all times when the whirlpool 

system is operating. Hair longer than shoulder length 

should be secured close to the head, or a bathing cap 

should be worn. 

  Do not operate the whirlpool system with the suction 

cover/strainer removed! 

Screw

Notch

Gasket

Suction Cover/Strainer Maintenance

Suction Fitting

Suction Cover

 

It is a safety device and must always be in place on the suction fitting to minimize the potential hazard of hair and 

body entrapment.

Figure 17

Summary of Contents for HE96000

Page 1: ...INSTALLATION AND OPERATION INSTRUCTIONS HE96000 Jacuzzi Luxury Bath 14525 Monte Vista Avenue Chino CA 91710 1 800 288 4002 www jacuzzi com COMFORT PLUS WHIRLPOOL BATH SERIES...

Page 2: ...Comfort PLUS Whirlpool Bath Page 2 www jacuzzi com Installation and Operation English...

Page 3: ...l and keep for future reference Contents 3 Product Information 3 Safety Instructions 4 Operational Safety Instructions 6 Inspection and Testing 8 Framing and Support 8 Electrical Connections 9 Drop in...

Page 4: ...romassage bathtub and have the problem corrected by a qualified service representative before using WARNING Risk of electric shock Do not permit electrical appliances such as a hair dryer lamp telepho...

Page 5: ...cal equipment basic safety precautions should always be followed including the following WARNING RISK OF ACCIDENTAL INJURY OR DROWNING Children should not use hydromassage bathtub without adult superv...

Page 6: ...ecognize the need to exit the bath C Unawareness of impending hazard D Fetal damage in pregnant women E Physical inability to exit the bath F Unconsciousness resulting in danger of drowning Warning Ri...

Page 7: ...maged or missing WARNING Water temperature in excess of 104 F 40 C may be injurious to your health Check and adjust water temperature before use CAUTION Test the ground fault circuit interrupter prote...

Page 8: ...good order to the carrier 3 Refer any claims for damage to the carrier For definitions of warranty coverage and limitations refer to the published warranty information packed with the product or in t...

Page 9: ...be followed Always follow local building and electrical codes Grounding is required The unit should be installed and grounded by a qualified electrician Two separate GFCI protected circuits are requi...

Page 10: ...t comes fully assembled Risk of electric shock Before servicing these connections disconnect all power supply cables to both 120VAC services J2 Control Panel Schematic Diagram CANADIAN MODELS ONLY The...

Page 11: ...or drain overflow systems Nor is it responsible for damage to the bathtub which may occur during installation A non flammable protective barrier must be placed between the soldering work and the batht...

Page 12: ...uctions that are included with the kit If the bathtub is equipped with an integrated flange skip this step 4 Turn off the power supply to the GFCI protected circuit 5 Insulation may be placed within t...

Page 13: ...insure the components are not damaged or disconnected 5 Align the bathtub and connect the drain 6 Insulation may be placed within the bathtub surround Provide adequate ventilation around the motor pum...

Page 14: ...dry sandpaper You can restore the glossy finish to the acrylic surface of the bathtub with a special compound Meguiar s 10 Mirror Glaze If that is not available use automotive rubbing compound follow...

Page 15: ...e directionally adjusted To change the direction of the water flow swivel the jet nozzle to the desired angle The jets can be directed individually toward any location on your body to provide a hydrom...

Page 16: ...Jacuzzi Luxury Bath product Minor scratches which do not penetrate the color finish can be removed by lightly sanding with 600 grit wet dry sandpaper Restore the gloss using Meguiar s Mirror Glaze or...

Page 17: ...r may be clogged Open jets by rotating counter clockwise With the motor turned OFF remove the suction cover strainer and remove any debris Replace the suction cover before operating Overtightened O ri...

Page 18: ...LUS LH RH LUXURA PLUS with Integral Skirt LH RH CETRA 536 PLUS LH rh NOVA 5 PLUS LH RH MITO 6 PLUS LH RH NOVA 6 PLUS LH RH SIGNA 5 PLUS LH RH SIGNA 6 PLUS LH RH Min 54 U S gal 204 liters Max 72 U S ga...

Page 19: ...KIT 62 1575 mm L 43 1092 mm W 19 483 mm H 779 lb 354 kg 44 2 lb ft2 215 kg m2 Min 40 U S gal 151 liters Max 58 U S gal 220 liters 96 lb 44 kg 14 375 mm A 9 241 mm B Template Provided P N P186000 Not A...

Page 20: ...000 HEATER KIT 60 1524 mm L 60 1524 mm L 20 527 mm H 1160 lb 527 kg 46 4 lb ft2 226 kg m2 Min 61 U S gal 231 liters Max 87 U S gal 329 liters 135 lb 61 kg TARA PLUS WITH INTEGRAL SKIRT rh 16 406 mm A...

Page 21: ...tub AMIGA PLUS Right Hand 72 18 36 2 16 x 4 14 Heater Motor 12 H x 18 L Service Access Opt Service Access AMIGA PLUS Right Hand LFM 72 18 36 2 16 x 4 14 Left front motor right hand tub Heater Motor 12...

Page 22: ...nd 60 21 42 11 x 4 Motor 12 H x 18 L Service Access Opt Service Access 2 8 1 2 5 3 8 Heater MITO 5 PLUS Right Hand 30 42 60 10 x 4 2 11 7 8 Motor 12 H x 18 L Service Access Opt Service Access 5 3 8 He...

Page 23: ...2 H x 18 L Service Access 62 21 1 2 2 43 12 x 4 9 1 2 GALLERY 5 PLUS Left Hand 5 Motor 12 H x 18 L Service Access Heater 72 21 42 2 14 x 4 11 1 2 GALLERY 6 PLUS Left Hand Motor 12 H x 18 L Service Acc...

Page 24: ...CAPELLA 60 PLUS Left Hand CUTOUT CAPELLA 60 PLUS Right Hand CUTOUT Motor Heater 25 5 8 45 3 7 25 5 8 58 58 Drain Cutout 651 mm 1162 mm 1473 mm 651 mm Ref 59 1 8 1473 mm 1502 mm CAPELLA 60 PLUS with In...

Page 25: ...d Pump Motor 35 44 60 60 46 27 1 4 35 14 x 4 27 1 4 Ref 61 5 8 2 x 4 Stud TARA PLUS Right Hand Heater Motor Service Access Opt Service Access 25 1 2 648 mm 58 1473 mm 45 9 16 1157 mm 58 1473 mm 25 1 2...

Page 26: ...with operation or maintenance related questions please call our Service Support Department at 1 800 288 4002 Visit our web site at http www jacuzzi com for products services and an online copy of the...

Page 27: ...rom without limitation any of the following careless handling lifting unit by plumbing abrading finish etc including its own negligence modification of any type for any reason including modification t...

Page 28: ...replacement parts for the Options and Accessories Any replacement parts shall be covered by the original equipment manufacturer The Distributor or Dealer is responsible for knowing local code requirem...

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