8. Troubleshooting
GN9350e
GN9330e
GN9330e USB
Q: How to make a reset
A:
1. Place the headset in the basestation. Then unplug the power supply cable from the base
station.
2. Remove the headset from the base station.
3. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
4. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue
for 2 seconds. Then place the headset in the base station and hereafter connect the power
supply cable again.
5. The four LED’s on the base station will then flash green once. The LED on the headset will
flash blue once after 5 seconds.
1.
2.
3.
4.
GN9350e
GN9330e
GN9330e USB
Q: Nothing happens when I try to adjust the clear dialtone.
A: Make sure the base is set for telephone mode and the link is established (telephone button’s
indicator on base is flashing). Also ensure that the telephone is activated (handset is off the hook
or line button is pressed).
Q: I am getting a buzzing sound on my headset.
A: If the unit has been correctly set-up, your telephone may not be fully immune to the radio signals
the headset uses. To overcome this problem, move the headset base at least 30 cm away from the
telephone. On GN9350e, you may want to reduce the range of your unit instead.
GN9350e
GN9330e
GN9330e USB
Q: My customers say they cannot hear me.
A: Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch.
You should experience a high quality dial tone from the headset. Then call a friend and adjust
your headset’s microphone as described in the Guide for basic set-up and use. For setting
information on your telephone system, please also refer to www.jabra.com.
GN9350e
GN9330e
GN9330e USB
Q: When I press the talk button, the GN1000 RHL lifts, but the call is not connected.
A: Make sure that you are using the telephone’s handset port, and not the headset port
(if your telephone has one), when using a GN1000 RHL for remote answering.
Q: I have heard there is a GN wireless headset which has no need for a GN1000 RHL to
answer calls remotely.
A: Yes, this is known as the EHS (electronic hookswitch) feature on the GN9350e, which some
telephone systems support. Check with your supplier for compatibility with your phone, and/or
consult our support site at www.jabra.com.
Q: I have moved desks at work. Is it possible to put my headset onto another base?
A: Yes, this is possible. The headset only needs to be paired to the new base. Just follow the
procedure as described in section 4.7 of this guide.
Q: My telephone should be able to operate with the EHS version of GN, but I cannot
make it work.
A: Please refer to www.jabra.com for more information, including compatibility and the correct,
clear dialtone switch setting.
9. Maintenance, safety and disposal
Maintenance
The headband, boom arm and ear hook can be wiped with a dry or slightly damp cloth. The
cords and base unit can be dry-dusted as required. The leatherette ear cushion(s) can be cleaned
or replaced. When cleaning, remove them and rinse with water. Leatherette ear cushions and
ear plates can be wiped with a damp cloth, with only a little dishwashing liquid if required.
Avoid getting moisture or liquids into any button sockets, receptors or other openings. Avoid
exposing the product to rain.
Children and product packaging
The packaging, including plastic bags and wrapping parts, are not toys for children. The bags
themselves or the many small parts they contain may cause choking if ingested.
Materials and allergies
The headband is made of stainless steel, which does not have a nickel-coated surface.
The stainless steel alloy has been tested for nickel release in accordance with the European
standard EN 1811:1998. According to EU Directive 94/27/EF, the nickel release must be below
0,50 μgram/cm
2
/week. The release from the headband was 0,02μgram/cm
2
/week.
The leatherette ear cushion(s) do not contain vinyl.
Batteries and product disposal
Do not expose batteries to heat or puncture them. Dispose of the product and/or batteries
according to local standards and regulations.
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