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Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
Operation Guide
– Version 2102 (February 2021)
3
Supervisor Dashboard
As an administrator, you need to configure user rights for Supervisor Dashboard
users.
1.
Go to
System Configurator > User and Role Management > User Groups
.
2.
Create supervisor or team leader user groups according to the instructions in the
System Configurator document but do not add any role to the group.
You can also add rights directly to a user but for easier rights and user
management, we recommend to add rights via user groups.
Make sure the users have user settings template defined.
3.
In the
User Rights
assignment block, add the following rights and then save and
close.
Object Type
Access Level
Directory Group
View
Presence Profile
View
Queue
/
Queue Group
•
View
•
Manage contact history
•
Statistics summary
•
Statistics details
Skill
View
