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Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
Operation Guide
– Version 2102 (February 2021)
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Communication Panel
To get started:
•
Create a DNS address that points to Communication Panel, for example
phone.company.com
. By default Communication Panel can be launched from
https://prod-[eu/us depending on your
region].sapcctr.com/<Tenant Name>/ecf/[software
version]/communicationpanel/
where
software version
can be one of
the following:
•
Current version
•
Previous version
•
Latest, which always points to the latest version in use. To adjust the contrast,
go to
User Menu > Settings > User Interface
, and select the suitable theme.
•
Make sure there is an appropriate browser installed on the workstation, see the
table below.
•
Make sure there is an appropriate audio device installed on the client workstation,
and that the browser allows its usage.
•
To enable using Communication Panel, superusers should use the user settings
template
Communication Panel Agent
when creating users in the System
Configurator tool.
The template provides the following mandatory settings:
•
To enable handling chats:
User and Role Management > Users > Contact
Settings > Multi-Chat Settings > Enable Multi-Chats
.
•
To enable handling emails:
User and Role Management > Users > Contact
Settings > ECF Task Settings > Use ECF for E-Mail
. Also make sure that the
value
Maximum number of Simultaneous ECF Tasks
is 1 to 6.
•
To enable handling conversations, superusers need to define the following rights
in System Configurator. We recommend defining the rights via appropriate user
and queue groups.
